Melissa Reed
Phoenix
Summary
Dedicated healthcare professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.
Overview
4
4
years of professional experience
Work History
Community Health Worker
Oak Street Health
03.2022 - Current
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
Scheduling Coordinator
ASU AZURE
01.2021 - 03.2022
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Patient Care Coordinator
McKesson Pharmaceutical Company
03.2020 - 04.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Education
No Degree - Medical Assisting
Long Medical Institute
Phoenix, AZ09.1990
Skills
- Organized and detail-oriented
- Schedule Management
- Health Education
- HIPAA Guidelines
Timeline
Community Health Worker
Oak Street Health
03.2022 - Current
Scheduling Coordinator
ASU AZURE
01.2021 - 03.2022
Patient Care Coordinator
McKesson Pharmaceutical Company
03.2020 - 04.2021
No Degree - Medical Assisting
Long Medical Institute
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