Melissa Ruiz

• Provided unaccompanied children “Know Your Rights” presentations at shelters.
• Conducted in-depth client intake interviews. Visit with clients to obtain initial and follow-up information
• Assisted in tracking discharges to contact minors and their sponsors to complete post release referrals (PRRs).
• Assisted in tracking discharges to contact other legal service providers to complete Legal Referrals.
• Scheduled client visits, gathered names and coordinated visitation lists, follow-up visits, and calls.
• Assisted clients in gathering relevant evidence for their legal case as needed.
• Daily data entry, time keeping and file management of required organizational and client information into required databases.
• Tracked and monitored unaccompanied minors entering and being discharged from shelters on a day by day basis - up to 140+ kids.
• Maintained client confidence and protected operations by keeping information confidential.
• Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.

• Assist with processing and submitting referrals into database and drafting letters to parents
• Contacting parents with information regarding their student depending on the reason for the call, i.e.: discipline, following up with questions or concerns, etc.
• Provide students with a safe place to voice their concerns and refer them to social worker or counselors if needed
• Track and monitored student and parent complaints regarding grades, discipline, or general concerns for 1800+ students
• Work with assistant principal and intervention specialist on implementing strategies to keep students on track and get the help and guidance they need
• Submitting weekly and monthly reports regarding suspensions and arrest logs when needed
• Acts as a liaison between student, parent, and assistant principal as a translator when needed
• Keep parents informed and updated on student’s improvement of grades, behavior in class, etc.

• Performs data entry of student immunization records and pulled data from state data bases

• Answers phones regarding parent questions and student attendance and directs calls as needed
• Maintains student files, ensuring documents are in order, filed properly and information is up to date.
• Collaborates with nurse to ensure students have all necessary immunizations and are compliant and sending out notices to parents for students that are not
• Responds over the counter inquiries and requests for information upon request. Orally explains school procedures and requirements to both internal and external applicants
• Reviews applications for student enrollment, ensuring required documents are submitted and application is filled out correctly.
• Updated records with new information.
• Sorted all paperwork and documents alphabetically and according to dates and significance.