Melissa Taylor
Phoenix
Summary
Dynamic Multi-Unit Restaurant Manager with a proven track record at Freddy's Frozen Custard & Steakburgers, excelling in operational efficiency and employee retention. Enhanced guest experiences through effective problem resolution and developed high-performing teams, significantly reducing turnover. Skilled in brand compliance and labor cost control, driving profitability and fostering a positive workplace culture.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Multi-Unit Restaurant Manager
Sunstates Custard LLC DBA Freddy's Frozen Custard & Steakburgers
07.2022 - Current
- Led daily operations across 4-5 locations, ensuring adherence to company standards and policies.
- Trained and mentored staff of up to 100 on customer service excellence and operational efficiency.
- Streamlined inventory management processes, reducing waste and improving cost control measures.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for growth and development.
- Enhanced guest experience through effective communication skills, handling complaints professionally and resolving issues promptly.
- Developed schedules to optimize labor resources while maintaining service quality during peak hours.
- Conducted performance evaluations, providing constructive feedback to improve team productivity and morale.
- Enhanced food safety protocols, ensuring compliance with health regulations and minimizing risks.
- Developed a high-performing team culture through ongoing coaching, mentoring, and recognition of top performers within the organization.
General Manager/AGM
Sunstates Custard LLC DBA Freddy's Frozen Custard
09.2016 - 07.2022
- Oversaw daily operations to ensure high-quality customer service and satisfaction.
- Developed and implemented training programs for staff to enhance performance and productivity.
- Managed inventory levels, optimizing supply chain processes to reduce waste and costs.
- Analyzed sales data to identify trends, driving strategic decisions for menu offerings.
- Led recruitment efforts, building a strong team through effective hiring practices and onboarding processes.
Restaurant Manager
Yuma Landing
07.2013 - 08.2016
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff to enhance team performance and operational efficiency.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Developed promotional strategies, increasing customer engagement and sales revenue.
Education
Associate of Applied Science - Culinary Arts
Art Institute of Washington DC
Arlington, VAAssociate of Applied Science - Liberal Studies
Northern Arizona University
Flagstaff, AZSkills
- Brand compliance
- Workforce management
- Operational efficiency management
- Employee retention
- Performance analysis
- Workplace culture improvement
- Labor and food cost control
- Purchasing and cost control
Certification
- Certified Food Safety Manager, ServSafe. Expires 1/2029
Timeline
Multi-Unit Restaurant Manager
Sunstates Custard LLC DBA Freddy's Frozen Custard & Steakburgers
07.2022 - Current
General Manager/AGM
Sunstates Custard LLC DBA Freddy's Frozen Custard
09.2016 - 07.2022
Restaurant Manager
Yuma Landing
07.2013 - 08.2016
Associate of Applied Science - Culinary Arts
Art Institute of Washington DC
Associate of Applied Science - Liberal Studies
Northern Arizona University