Melissa Tuccio
15917 N Starboard Dr Tucson
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Server /Kitchen Steward
Life in Balance Culinary Kitchen at Miraval Resort & Spa
01.2022 - 11.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Hosted Chef's Table events, presented wine for tastings and dinner each evening of 5 courses. Ensure seamless execution and guests experience exceeded expectations
- Facilitated interactive and team-building challenges, for corporate groups
- "Mixologist" for Cocktails in The Kitchen Class
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained clean and organized environment, utilized down time sufficiently to complete polishing or side work as necessary
Valet
American Valet Company
01.2021 - 01.2022
- Provided prompt customer service with integrity and professionalism while being accountable for large volumes of vehicles, keys, and their contents at all times
- Demonstrated good judgement when dealing with challenges in a fast face environment
Server
SaddleBrooke The Vistas Dining and Agave Lounge
01.2013 - 01.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collaborated with management, front and back of house as needed to ensure smooth service for the team
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy..
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Certification - Archeology
Pima Community College
Tucson AZ12-2025
High School Diploma -
Tucson Preparatory High School
01.2012
Skills
- Strong work ethic
- Guest engagement
- Leadership and Collaboration
- Adaptability
- Organization and time management
- Attention to details
- Critical thinking - Problem Solving
- Service prioritization
- Tableside etiquette
- Wine service
- Responsible beverage service
- I thrive under pressure!
References
- Shem Taylor (520) 833-3417 Known +3 years
- Chris Eldridge (520) 888-8632 Known +10 years
Timeline
Server /Kitchen Steward
Life in Balance Culinary Kitchen at Miraval Resort & Spa
01.2022 - 11.2023
Valet
American Valet Company
01.2021 - 01.2022
Server
SaddleBrooke The Vistas Dining and Agave Lounge
01.2013 - 01.2020
Certification - Archeology
Pima Community College
High School Diploma -
Tucson Preparatory High School
Similar Profiles
Gabriel AguirreGabriel Aguirre
Mechanical Engineer at Miraval Arizona Resort & SpaMechanical Engineer at Miraval Arizona Resort & Spa
Mabel ConnellMabel Connell
Barista at Miraval Resort & SpaBarista at Miraval Resort & Spa
Justine Mcnary LewisJustine Mcnary Lewis
Restaurant Supervisor/Banquet Captain at Miraval Austin Resort & Spa by HyattRestaurant Supervisor/Banquet Captain at Miraval Austin Resort & Spa by Hyatt