Summary
Work History
Education
Skills
Timeline
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Melissa Young

Phoenix

Summary

Versatile administrative professional with experience in education, customer service, and program coordination. Skilled in managing multiple priorities, mentoring teams, and maintaining compliance through accurate record-keeping. Committed to leveraging diverse expertise to drive positive outcomes in administrative and program coordination roles.

Work History

Teacher

Vista College Preparatory
Phoenix
  • Planned schedules, lessons, and events while balancing multiple priorities.
  • Managed daily classroom operations, coordinating with administrators, families, and staff to create a supportive learning environment.
  • Fostered open communication to strengthen collaboration and support among students, families, and staff.
  • Maintained accurate records and documentation to ensure compliance and facilitate effective communication.

Administration Staff

Girl Scouts
Phoenix
  • Coordinated camp schedules and youth programs to enhance participant engagement and program flow.
  • Supervised eight counselors, ensuring effective team collaboration and support.
  • Promoted safe, engaging environment while mentoring staff to foster professional development.

Customer Service Agent

American Airlines
  • Assisted passengers with travel issues, ensuring timely resolutions and FAA compliance.
  • Assisted passengers with check-in procedures and boarding requirements.
  • Addressed customer inquiries through phone, email, and in-person interactions.
  • Resolved baggage claims and provided timely updates to affected travelers.

Cashier/Receptionist

San Tan Hyundai
  • Handled payments, scheduled appointments, maintained filing system, operated multi-line phones, and provided customer service.
  • Processed customer transactions accurately and efficiently.
  • Maintained clean and organized checkout areas.

Instructional Assistant

Mesa Public Schools
  • Supported K–6 instruction by preparing instructional materials, maintaining organized records, and engaging students individually and in groups to enhance learning.
  • Assisted teachers with classroom management and student engagement activities.
  • Supported the implementation of individualized education plans for students.
  • Collaborated with staff to prepare instructional materials and resources.

Bartender

Harkins Theatres

Professional Nanny

Team Member

Taco Bell

Education

High School - Class of 2013

Dobson High School
01-2013

coursework

Grand Canyon University

Skills

  • Administrative Support
  • Microsoft Office & Google Workspace
  • Scheduling & Calendar Management
  • Data Entry & Records Management
  • Customer Service
  • Event & Program Coordination
  • Team management
  • Parent and Client Communication
  • Organization & Time Management
  • Conflict Resolution
  • Lesson planning

Timeline

Team Member

Taco Bell

Professional Nanny

Bartender

Harkins Theatres

Instructional Assistant

Mesa Public Schools

Cashier/Receptionist

San Tan Hyundai

Customer Service Agent

American Airlines

Administration Staff

Girl Scouts

Teacher

Vista College Preparatory

High School - Class of 2013

Dobson High School

coursework

Grand Canyon University

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Melissa Young