Melissa Zamora-Rojas
Tucson
Summary
Dynamic professional with extensive experience at the City of Tucson Water Department, excelling in customer relations and organizational skills. Proven ability to prioritize tasks effectively while maintaining confidentiality. Adept at managing technical drawings and databases, enhancing workflow efficiency and accuracy in project execution. Strong collaborator committed to delivering exceptional service.
Overview
31
31
years of professional experience
Work History
Senior Engineering Technician
City Of Tucson Water Department
06.2018 - Current
- Maintains Technical drawings, graphic designs, maps, figures, rendering and presentation materials.
- Conducts research and provides information to customers and personnel.
- Assist in setting priorities for work and asked upon occasion to use judgement to solve unusual problems.
- Maintains drawings by examining construction plans, maps and other documents.
- Using computer programs and equipment to produce detailed graphics, creating various conversions of digital and paper plans.
- Provides assistance to customers and personnel by answering telephones, assessing callers needs, conducting research, providing information and technical advice to customers and other departments.
- Ordering supplies, oversees maintenance of office equipment, recommends equipment purchases, plans and work flows, monitors for quality control, develops new procedures, provides assistance with special projects, prepares forms, reports, correspondence, and billings, keeps logs, creates, maintains and updates files, enters information into the system maintains databases.
- Calculates Water Pressure.
- Queries databases to extract specific records.
- Maintains digital Geographic Information System records in databases reflecting information on engineering plans, and work orders.
Administrative Assistant
City Of Tucson Water Department
03.2015 - 06.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Secretary
City of Tucson
08.2014 - 06.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepare records for archiving, Updating register for Resolutions and Ordinances. Completing Intoxilyzer Certifications. Annotate pending Code Book Changes.
- Filing and archiving Communications, Memorandums, Minutes, Ordinances, Resolutions, and CD's.
- Set Up, Record, and Clean Up of Mayor and Council Meetings. Proofing agendas prior to meeting along with minutes from meeting.
- Swearing in Judges for their oath.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Court Clerk
City Of Tucson
02.2012 - 08.2014
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Provided assistance to court personnel in courtroom
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Managed confidential information securely, upholding the integrity of the court system.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Drafted professional court correspondence to facilitate legal proceedings.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Expedited document authentication processes with thorough verification of signatures, seals, and stamps on legal papers.
- Addressed and resolved public inquiries, providing timely and accurate information on court processes.
- Enhanced court efficiency by streamlining document filing systems.
- Performed routine data entry or document management.
- Assisting as Judicial Secretary for Magistrates.
Data Entry Clerk
AppleOne Employment Services
11.2011 - 02.2012
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Updated and maintained customer information, documents and records.
Revenue Cycle Coorddinator II
University Medical Center Tucson
01.2011 - 07.2011
- Accurately and efficiently collects and enters information into the information systems.
- Identifies and verifies changes in patient insurance information, demographics and updates system appropriately.
- Resourceful in obtaining information necessary to expedite daily tasks.
- Improved overall patient satisfaction with billing and insurance procedures for a more positive experience.
- Maintained strict adherence to regulatory guidelines by staying informed on changes in healthcare legislation affecting revenue cycle operations.
- Established strong relationships with insurance providers to expedite claims processing and secure timely payment of services rendered.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Client Services Support Specialist
Pima County Pima Health System
07.2004 - 12.2010
- Responsible for Data Entry and for complete processing of all referrals requesting prior authorization.
- Worked on System Conversion, data entry of files into new system.
- Maintaining and updating current client information within three systems.
- Research and input Diagnosis Codes: ICD9 and CPT codes in system and on submitted paperwork.
- Experience using 10 key calculator by touch.
- Researches and problem solves all issues related to prior authorization referrals and scope of AHCCCS plan services provisions rules and regulations.
- Researches and adjudicates claim discrepancies.
- Processes, sorts and prioritizes outgoing and incoming mail.
- Performs authorization referral evaluation and maintenance prior to entry into system.
- Communicates by telephone, email or letter with plan members, consumers, vendors, providers and related health care professions on daily basis regarding information.
- File and archive Referrals in manual and electronic filing system.
- Update Data Base as required.
Data Entry Specialist
Pima County Pima Health System
01.1999 - 07.2004
- Responsible for Date Stamp, log by type, and prioritize all incoming service plans.
- Review paperwork for accuracy and return service plans when completed inaccurately.
- Data Entry of client information form Case Management generated service plans into the In-House and mainframe system.
- Generate Daily, Weekly, and Monthly Reports.
- Review Reports for accuracy and distribute them to the appropriate contracted service providers and internal staff.
- Maintain various statistical reports on database, spreadsheet or work processing programs such as Excel, Access or Word.
- Provide back up to area supervisor in working various system checking reports.
- Implementing emergency procedures when system(s) are down.
- Providing Technical Assistance to internal staff as needed.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Updated and maintained customer information, documents and records.
- Checked for accuracy by verifying data and records.
Office Support III
Pima County Animal Control Center
09.1994 - 01.1999
- Responsible for date stamps and prioritize all incoming license requests.
- Review Paperwork for Accuracy.
- Data Entry of clients information into System.
- Interacting with the public and providing customer service.
- Performs clerical functions including receiving, developing and maintaining Digital and Manual Files.
- Researches and problem solves issues related to system and license fees.
- Calculates fees for public and accepts monies exchanged for fees paid.
- Experience using 10 key calculator by touch.
- Cash Handling and Reconciliation.
- Explanation of procedures, rules and regulations of the laws for animals to the public.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Science - Computer Science
ITT Technical Institute
Tucson, AZ06-1991
High School Diploma -
Tucson High Magnet School
Tucson, AZ06-1989
Skills
- Customer relations
- Work prioritization
- Time management
- Confidentiality
- Organizational
- Teamwork and collaboration
Timeline
Senior Engineering Technician
City Of Tucson Water Department
06.2018 - Current
Administrative Assistant
City Of Tucson Water Department
03.2015 - 06.2018
Secretary
City of Tucson
08.2014 - 06.2018
Court Clerk
City Of Tucson
02.2012 - 08.2014
Data Entry Clerk
AppleOne Employment Services
11.2011 - 02.2012
Revenue Cycle Coorddinator II
University Medical Center Tucson
01.2011 - 07.2011
Client Services Support Specialist
Pima County Pima Health System
07.2004 - 12.2010
Data Entry Specialist
Pima County Pima Health System
01.1999 - 07.2004
Office Support III
Pima County Animal Control Center
09.1994 - 01.1999
Associate of Science - Computer Science
ITT Technical Institute
High School Diploma -
Tucson High Magnet School
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