Summary
Overview
Work History
Education
Skills
Timeline
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Melissa M. Carranza

Tucson Estates

Summary

Dynamic professional with extensive experience in customer service and team collaboration, notably at Persian Room Tucson. Proven ability to enhance guest experiences through effective complaint handling and multitasking. Skilled in payment processing and adept at fostering positive relationships, ensuring satisfaction and loyalty among clients.

Overview

4
4
years of professional experience

Work History

HOST/Cashier

Persian Room Tucson
10.2023 - 03.2024
  • Greeted and seated guests promptly, ensuring positive first impressions.
  • Managed reservation system efficiently, optimizing table turnover rates.
  • Assisted servers in coordinating food and beverage orders for timely service.
  • Maintained cleanliness and organization of dining area, enhancing guest experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Relief Manager

Ajo/Kinney Storage
10.2023 - 03.2024
  • Conducted regular inspections of storage facilities to identify maintenance needs and improve conditions.
  • Enhanced customer satisfaction levels by addressing issues promptly and resolving any discrepancies in orders or deliveries effectively.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Provided exceptional customer service to tenants, addressing concerns promptly and fostering positive relationships.
  • Documented call logs and customer interactions using internal software systems for record-keeping.
  • Conducted regular facility inspections to ensure compliance with safety regulations and standards.

Comminuty Coordinator

Guadalupana Lab Schools
10.2022 - 04.2023
  • Managed social media platforms for increased community awareness and participation.
  • Implemented outreach strategies to recruit new members and increase students participation in community activities.
  • Facilitated workshops focused on professional development, enhancing teacher skills and effectiveness in the classroom.
  • Assisted in the organization of school events, contributing to a positive school culture and fostering a sense of community among staff, students, and parents.
  • Boosted students'' critical thinking skills through engaging activities and collaborative projects.

Administartive Assistant

Turn Your Life Around
04.2020 - 12.2020
  • Organized and maintained office files, ensuring easy access to important documents.
  • Managed communication channels, responding to inquiries and directing them to appropriate departments.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management skills for all payments

Education

GED -

Pascua Yaqui Adult Education
Tucson, AZ

Office Assistant II -

Pima Community College
Tucson, AZ

Medical Office Specialist -

Pima Community College
Tucson, AZ

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Payment processing
  • Upselling
  • Check payment processing
  • Point of sale systems
  • Flexible and adaptable
  • Menu memorization
  • Complaint handling

Timeline

HOST/Cashier

Persian Room Tucson
10.2023 - 03.2024

Relief Manager

Ajo/Kinney Storage
10.2023 - 03.2024

Comminuty Coordinator

Guadalupana Lab Schools
10.2022 - 04.2023

Administartive Assistant

Turn Your Life Around
04.2020 - 12.2020

GED -

Pascua Yaqui Adult Education

Office Assistant II -

Pima Community College

Medical Office Specialist -

Pima Community College

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Melissa M. Carranza