Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mellisa Sample

Gilbert

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Server, Bartender, Trainer, Sake specialist

Momotaro Japanese Restaurant
Chicago
09.2014 - 08.2023
  • Provided exceptional customer service to enhance dining experience.
  • Assisted in training new servers and bartenders on restaurant policies and procedures.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Recommended menu items based on customer preferences and dietary needs.
  • Monitored tables to ensure guest satisfaction throughout their meal experience.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Assisted in training new servers and bartenders.
  • Prepared drinks according to standard recipes.
  • Conducted sake training classes to servers and bartenders.

Server/Bartender

Swift & Sons Steakhouse
Chicago
10.2015 - 09.2018
  • Provided exceptional customer service in a fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Managed multiple tables while maintaining attention to guest needs.
  • Assisted in developing daily specials based on seasonal ingredients.
  • Resolved guest complaints promptly to enhance overall dining experience.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Trained new employees on restaurant procedures and plating techniques.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Explained menu items, describing ingredients and cooking methods upon request.

Bartender, Cocktail Server

Del Frisco's Double Eagle
Chicago
09.2013 - 10.2014
  • Mixed cocktails and served beverages according to established recipes
  • Maintained cleanliness and organization of bar area during shifts
  • Provided exceptional customer service to enhance guest experience
  • Monitored inventory levels and restocked supplies as needed
  • Handled cash and processed transactions accurately at the register
  • Engaged with customers to create a welcoming atmosphere
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Bartender, Server, Trainer

Fleming's Prime Steakhouse & Wine Bar
Chicago
04.2008 - 09.2013
  • Prepared a wide variety of cocktails following established recipes and presentation standards.
  • Provided exceptional customer service by engaging with guests and anticipating needs.
  • Maintained cleanliness and organization of the bar area to ensure a welcoming environment.
  • Trained new bartenders on techniques, menu items, and safety protocols effectively.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Assisted in setting up the bar for service shift.
  • Maintained a high knowledge of wine due to our massive wine list.
  • Attended regular training sessions to stay updated on new products or trends.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Bartender

Japonais
Chicago
06.2008 - 06.2009
  • Prepared and served a variety of cocktails and beverages.
  • Maintained cleanliness and organization of the bar area.
  • Assisted in inventory management and stock replenishment.
  • Implemented efficient workflow practices during peak service hours.
  • Executed a high level of customer service and drink quality in an extremely high volume environment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Provided drink suggestions to customers based on their preferences.
  • Effectively multitasked within fast-paced environment.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Education

Some College (No Degree) - Music Education

Maricopa Community Colleges, Phoenix College
Phoenix, AZ

Skills

  • Sake certified from The American School of Sake
  • Experienced in working in some of Chicago’s top restaurants
  • Familiar with a variety of POS systems used in hospitality
  • Brings a friendly and ambitious personality to the work place

Certification

  • Sake certified from the Sake School of America.

Languages

Japanese
Limited

Timeline

Server/Bartender

Swift & Sons Steakhouse
10.2015 - 09.2018

Server, Bartender, Trainer, Sake specialist

Momotaro Japanese Restaurant
09.2014 - 08.2023

Bartender, Cocktail Server

Del Frisco's Double Eagle
09.2013 - 10.2014

Bartender

Japonais
06.2008 - 06.2009

Bartender, Server, Trainer

Fleming's Prime Steakhouse & Wine Bar
04.2008 - 09.2013

Some College (No Degree) - Music Education

Maricopa Community Colleges, Phoenix College
Mellisa Sample