Mellisa Sample
Gilbert
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server, Bartender, Trainer, Sake specialist
Momotaro Japanese Restaurant
Chicago
09.2014 - 08.2023
- Provided exceptional customer service to enhance dining experience.
- Assisted in training new servers and bartenders on restaurant policies and procedures.
- Handled customer inquiries and resolved issues promptly and professionally.
- Recommended menu items based on customer preferences and dietary needs.
- Monitored tables to ensure guest satisfaction throughout their meal experience.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers and bartenders.
- Prepared drinks according to standard recipes.
- Conducted sake training classes to servers and bartenders.
Server/Bartender
Swift & Sons Steakhouse
Chicago
10.2015 - 09.2018
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables while maintaining attention to guest needs.
- Assisted in developing daily specials based on seasonal ingredients.
- Resolved guest complaints promptly to enhance overall dining experience.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu items, describing ingredients and cooking methods upon request.
Bartender, Cocktail Server
Del Frisco's Double Eagle
Chicago
09.2013 - 10.2014
- Mixed cocktails and served beverages according to established recipes
- Maintained cleanliness and organization of bar area during shifts
- Provided exceptional customer service to enhance guest experience
- Monitored inventory levels and restocked supplies as needed
- Handled cash and processed transactions accurately at the register
- Engaged with customers to create a welcoming atmosphere
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Bartender, Server, Trainer
Fleming's Prime Steakhouse & Wine Bar
Chicago
04.2008 - 09.2013
- Prepared a wide variety of cocktails following established recipes and presentation standards.
- Provided exceptional customer service by engaging with guests and anticipating needs.
- Maintained cleanliness and organization of the bar area to ensure a welcoming environment.
- Trained new bartenders on techniques, menu items, and safety protocols effectively.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Maintained a high knowledge of wine due to our massive wine list.
- Attended regular training sessions to stay updated on new products or trends.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Bartender
Japonais
Chicago
06.2008 - 06.2009
- Prepared and served a variety of cocktails and beverages.
- Maintained cleanliness and organization of the bar area.
- Assisted in inventory management and stock replenishment.
- Implemented efficient workflow practices during peak service hours.
- Executed a high level of customer service and drink quality in an extremely high volume environment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Provided drink suggestions to customers based on their preferences.
- Effectively multitasked within fast-paced environment.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Education
Some College (No Degree) - Music Education
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Sake certified from The American School of Sake
- Experienced in working in some of Chicago’s top restaurants
- Familiar with a variety of POS systems used in hospitality
- Brings a friendly and ambitious personality to the work place
Certification
- Sake certified from the Sake School of America.
Languages
Japanese
Limited
Timeline
Server/Bartender
Swift & Sons Steakhouse
10.2015 - 09.2018
Server, Bartender, Trainer, Sake specialist
Momotaro Japanese Restaurant
09.2014 - 08.2023
Bartender, Cocktail Server
Del Frisco's Double Eagle
09.2013 - 10.2014
Bartender
Japonais
06.2008 - 06.2009
Bartender, Server, Trainer
Fleming's Prime Steakhouse & Wine Bar
04.2008 - 09.2013
Some College (No Degree) - Music Education
Maricopa Community Colleges, Phoenix College
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