Melody Makua
Gilbert
Summary
Dependable administrative assistant prepared for this role with prior experience in office functions. Known for reliability and adapting to dynamic work environments. Skilled in handling multiple tasks efficiently, writing reports, problem solving, and ensuring smooth operations.
Overview
5
5
years of professional experience
Work History
Personal Shopper
Walmart
Coolidge, AZ
01.2022 - 06.2025
- Worked productively with team members to meet order deadlines and quality expectations.
- Memorized store layouts and item locations to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising overall service quality.
Administrative Secretary 2
State of Arizona
Coolidge, AZ
09.2021 - 01.2022
- Greeted incoming visitors, staff, and clients professionally and provided friendly, knowledgeable assistance.
- Developed and maintained Microsoft Word and Excel files, improving document retrieval efficiency and organization.
- Maintained confidentiality of sensitive information, ensuring trust and integrity in incident reports.
- Provided exceptional customer service by directing callers to appropriate departments and personnel.
- Maintained accurate call logs and documentation for accountability and record-keeping purposes.
Starbucks Barista/Cashier
Safeway
Coolidge, AZ
03.2020 - 07.2021
- Prepared high-quality espresso beverages according to customer specifications.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Maintained cleanliness and organization of the coffee station and seating areas.
- Trained new baristas on beverage preparation and customer service protocols.
Education
Bachelors of Business Administration -
University of Arizona
Tucson, AZ07.2025
Associate of Business - undefined
Central Arizona College
Coolidge, AZ05.2024
Skills
- Administrative support
- Professional communication
- Certified in Microsoft Essentials
- Organized filing and recordkeeping
- Resourceful problem solver
- Maintains calm demeanor in high-pressure environments
Timeline
Personal Shopper
Walmart
01.2022 - 06.2025
Administrative Secretary 2
State of Arizona
09.2021 - 01.2022
Starbucks Barista/Cashier
Safeway
03.2020 - 07.2021
Associate of Business - undefined
Central Arizona College
Bachelors of Business Administration -
University of Arizona