Melva Allor
Yuma
Summary
Hardworking employee with customer service,Skilled in managing multiple tasks simultaneously while prioritizing customer needs. Focused on creating positive experiences that lead to customer retention and satisfaction. Effective time management strategies implemented to optimize workflow and service efficiency. Recognized for consistently delivering high-quality service in diverse settings.
Overview
8
8
years of professional experience
Work History
Senior Nutrition
Olycap: Olympic Community Action Programs
Port Angeles
09.2018 - 02.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Cooked and served home-style meals to seniors who gathered in a congregate setting.
- Interviewed seniors for the home delivery meal program.
- Oversaw volunteers who helped with meal service and volunteers who delivered meals to homes.
Food and Nutrition Supervisor
Virginia Mason Memorial Hospital
Seattle
05.2013 - 06.2015
- Monitored food service operations to ensure quality standards were met.
- Guided individuals in food selection, preparation or menu planning based upon nutritional needs.
- Provided guidance and assistance to employees when needed in order to maintain a productive work environment.
- Resolved any customer complaints or grievances regarding food quality or service promptly.
- Supervised kitchen staff in the preparation and serving of meals according to standard recipes and menus.
- Ensured compliance with health codes by performing regular inspections of kitchen areas and equipment.
Food Service Supervisor
Sodexo Campus Services
Seattle
01.2011 - 05.2013
- Oversaw food preparation, production and presentation according to quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Explained goals and expectations required of trainees.
- Developed and implemented staff schedules to ensure full coverage during peak hours.
- Monitored actions of staff and customers to uphold health and safety standards.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coached staff on strategies to enhance performance and improve customer relations.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Monitored temperatures of prepared food and cold-storage areas.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
Education
Associate of Arts - Food And Nutrition
Shoreline Community College
Seattle, WA06-1998
Skills
- Nutritional guidance
- Menu planning
- Food safety
- Inventory management
- Meal preparation
- Customer service
A little about me.
- My Husband and I retired to travel and Work Camped for 2 years on the road. We saw beautiful country and enjoyed our time.
- Work Camping provided us with new job skills and meeting new life long friends.
- We settled in Yuma 3 years ago.
Timeline
Senior Nutrition
Olycap: Olympic Community Action Programs
09.2018 - 02.2019
Food and Nutrition Supervisor
Virginia Mason Memorial Hospital
05.2013 - 06.2015
Food Service Supervisor
Sodexo Campus Services
01.2011 - 05.2013
Associate of Arts - Food And Nutrition
Shoreline Community College
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