Menna Elsheikh
Abu Dhabi
Summary
Seeking for a new challenge where i can
utilize my strong communications skills, problem-solving abilities, and,passion for helping others to provide exceptional support to
customers and contribute to the success of the company. I am
looking forward to being part of a dynamic and forward-thinking
team and to continuously improve my skills to provide the best
customer experience.
Overview
7
7
years of professional experience
Work History
Senior Sales Advisor
Almanagroup
11.2024 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Senior Sales Consultant
Orascom
07.2023 - 06.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Actively and regularly participates in team meetings
- Identities key areas of improvement in existing sales strategies
Senior Sales Associate
Levi's - Apparel Group
12.2021 - 3 2023
- Motivate my team to achieves store target
- Keep store merchandise
- Customer service skills
- Be sure that no body has a complain with the store
- Execute plans to achieves company goals
- Play on UPT & AVT
- Keeping up to date with special promotions and putting up display
- Created sales presentations to highlight product benefits and enhanced bottom-line profits.
Receptionist
Amer Group
11.2020 - 10.2021
- Assisting clients in finding their way around the office
- Greet clients and visitors with a positive, helpful attitude
- Keep up to date with product information Accurately describe product features and benefits Announcing clients as necessary
- Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs
- Assisting with a variety of administrative tasks including copying, faxing, taking notes Preparing meeting and training rooms
- Assisting colleagues with administrative tasks
Receptionist
Egyptian American School
07.2018 - 09.2020
- Ensure high levels of customer satisfaction through excellent sales service Maintain outstanding store condition and visual merchandising standards Maintain a fully stocked store
- Ascertain customers' needs and wants
- Welcome and greet customers
- Manage point-of-sale processes
- Actively involve in the receiving of new shipments
- Keep up to date with product information
Education
Bachelor - English Department
Commerce
Skills
- CRM proficiency
- Sales presentations
- Client acquisition
- Mentoring
- Sales coaching
- Sales enablement
Languages
English
Proficient
C2
Arabic
Bilingual or Proficient (C2)
Timeline
Senior Sales Advisor
Almanagroup
11.2024 - Current
Senior Sales Consultant
Orascom
07.2023 - 06.2024
Senior Sales Associate
Levi's - Apparel Group
12.2021 - 3 2023
Receptionist
Amer Group
11.2020 - 10.2021
Receptionist
Egyptian American School
07.2018 - 09.2020
Bachelor - English Department
Commerce
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