Mercedes Barton
Wickenburg
Summary
Versatile and dynamic professional with a proven track record of enhancing customer satisfaction, increasing sales through expert customer engagement and efficient POS system operation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet any team goals.
Overview
5
5
years of professional experience
Work History
Gift Shop Associate
Rancho De Los Caballeros
12.2024 - Current
- Processed transactions efficiently, ensuring accurate payment handling and minimal wait times for customers.
- Welcomed visitors warmly upon entering the gift shop, fostering a positive shopping experience from the outset.
- Engaged in friendly conversation with customer to better uncover individual needs.
Concierge Agent
Rancho De Los Caballeros
12.2023 - Current
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Scheduled and confirmed restaurant reservations for guests.
- Scheduled and confirmed activities reservations for guests.
Front Desk Receptionist
Rancho De Los Caballeros
09.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Reservation Agent
Rancho De Los Caballeros
09.2023 - Current
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided support during peak periods or staff shortages by cross-training in other areas of the hotel, demonstrating versatility and commitment to customer service excellence.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Handled billing information over phone.
Spa Coordinator
Rancho De Los Caballeros
05.2024 - 09.2024
- Monitored access of guests and escorted to treatment areas.
- Answered questions about spa, treatments offered and spa's amenities.
- Continuously updated knowledge of industry trends to ensure that the spa remained competitive in its offerings.
- Remained up-to-date on current spa trends.
- Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
- Maintained solid knowledge base of all spa and resort products and services.
General Manager
SUBWAY®Restaurants
05.2023 - 09.2023
- Formulated policies and procedures to streamline operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Store Manager
SUBWAY®Restaurants
02.2023 - 05.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Store Associate
Habitat for Humanity
10.2022 - 02.2023
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Managed efficient cash register operations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Server
Rosatis
02.2020 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
No Degree - Diploma
Washington High School
Glendale, AZSkills
- Flexible schedule adaptability
- Cash handling accuracy
- Basic math
- Conflict resolution strategies
- Customer engagement
- Answering questions
- Upselling strategies
- Providing directions
- Reliable and responsible
- Attention to detail
- Strong communication and interpersonal skills
- Goal driven
- Team supervision
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Learning new cooking techniques and expanding my culinary skills
- Homelessness Outreach
- Enjoy hobbies that combine physical activity with outdoor exploration
- Gym Workouts
- Watching Movies and TV Shows
- I enjoy helping others and giving back to the community
- Reading
- Road Trips
- Music
Timeline
Gift Shop Associate
Rancho De Los Caballeros
12.2024 - Current
Spa Coordinator
Rancho De Los Caballeros
05.2024 - 09.2024
Concierge Agent
Rancho De Los Caballeros
12.2023 - Current
Front Desk Receptionist
Rancho De Los Caballeros
09.2023 - Current
Reservation Agent
Rancho De Los Caballeros
09.2023 - Current
General Manager
SUBWAY®Restaurants
05.2023 - 09.2023
Assistant Store Manager
SUBWAY®Restaurants
02.2023 - 05.2023
Store Associate
Habitat for Humanity
10.2022 - 02.2023
Server
Rosatis
02.2020 - 08.2021
No Degree - Diploma
Washington High School
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