Summary
Overview
Work History
Education
Skills
Performance Highlights
Timeline
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Mercedes Campos

Phoenix

Summary

Highly organized and personable professional with strong communication skills and a proven ability to assist and guide customers in fast-paced environments. Experience in customer service and administrative support provides efficient management of inquiries, appointment scheduling, and ensures a positive experience for every client. Brings attention to detail, empathy, and dedication to any role to help patients navigate their healthcare journey smoothly.



Overview

6
6
years of professional experience

Work History

Cleaning Technician

Legion of Clean
08.2024 - Current
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
  • Assisted in training new team members on company protocols and best practices for exceptional service delivery.
  • Provided excellent service by addressing client concerns promptly and professionally.

Appointment Sales Generator

Parker & Sons
01.2024 - 12.2024
  • Meeting with clients (face to face) at Home Depot stores to talk about the products and services the company offers & setting up appointments.
  • Setting up appointments for clients.
  • Excellent team player with my peers, leaders at Home Depot, sales department and other stores across the valley.
  • Build rapport with clients through engaging in conversation.
  • Effectively meet sales metrics & contribute towards team and individually goals.
  • Assisted District Manager with administrative and organizational tasks which includes PowerPoints and sales events.

Home Design Advisor

Freelance
01.2021 - 12.2024
  • Meet with clients regarding home & design goals.
  • Build rapport with customer by demonstrating strong product knowledge, clear communication, and interpersonal skills
  • Handling incoming and outgoing correspondence such as phone calls, emails and text messages with client, contractors, and vendors.
  • Presented and promoted home design options with clients which included presenting samples elevating their experience
  • Ability to manage complex customer issues or concerns in a timely manner regarding design, budget or other matters
  • Maintaining organized documents and files regarding client design.
  • Keeping clients updated on progress of design completion and needed changes or improvements.

Receptionist

Furry Friends
01.2019 - 12.2020
  • Effectively managed front desk operations, ensuring customer satisfaction by keeping the lobby clean and organized.
  • Demonstrated attention to detail by maintaining stocked and faced products, as well as managing inventory.
  • Warmly greeted and efficiently checked in/out customers, providing timely service.
  • Handled 95% of all incoming and out bounding calls, scheduling and reminding customers of appointments.
  • Processed payments, accurately and efficiently, including cash and card transactions.
  • Enter new client information and appointment details into the computer system with accuracy and attention to detail.
  • Developed multitasking ability to handle front desk duties, administrative tasks, and assisted business owner with other duties.
  • Helped bathe animals when busy as well as keeping dogs organized and comfortable in kennels.

Debt Manager

Credit Corp
01.2019 - 12.2019
  • Managed multiple customer accounts and regularly updated any new data.
  • Successfully find solutions to resolve customer debt through payment plans in a timely manner.
  • Achieved productive communication by building rapport with customers and managing incoming and outgoing calls, emails and letters.
  • Satisfied monthly and daily collection goals set by the company.
  • Practice problem-solving skills to find the best outcome possible for the customer.
  • Developed and implemented techniques to reduce debt and improve collection efficiency.

Education

High School Diploma -

American Academy of Innovation
South Jordan, UT

In Progress - Interior Design

Scottsdale Community College
Scottsdale, AZ
04.2025

Skills

  • Problem-Solving
  • Customer engagement
  • Interpersonal Communication
  • Proficient in MS Word and Excel
  • Account Management
  • Scheduling
  • Reliability and punctuality
  • Data Entry
  • Administrative
  • Strong work ethic

Performance Highlights

  • Leadership: Initiated and created comprehensive NEW training material for sales program that cut training timeline and improved sales throughout entire district.
  • Transformation of Homes: Lead entire design & staging for multiple home sales which increased home sales by 40%.

Timeline

Cleaning Technician

Legion of Clean
08.2024 - Current

Appointment Sales Generator

Parker & Sons
01.2024 - 12.2024

Home Design Advisor

Freelance
01.2021 - 12.2024

Receptionist

Furry Friends
01.2019 - 12.2020

Debt Manager

Credit Corp
01.2019 - 12.2019

In Progress - Interior Design

Scottsdale Community College

High School Diploma -

American Academy of Innovation

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Mercedes Campos