Mercedes Ortiz
Phoenix
Summary
Versatile and results-driven professional with a track record of innovative problem-solving and efficiency enhancement at Amazon. Excelled in cross-functional team collaboration and critical thinking, significantly reducing operational costs. Skilled in both inventory tracking and fostering positive team dynamics. Demonstrated exceptional ability to maintain high safety standards and customer satisfaction across diverse roles.
Overview
2025
2025
years of professional experience
Work History
Problem Solver
Amazon
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
- Enhanced company efficiency by identifying bottlenecks in processes and proposing effective solutions.
- Improved problem-solving skills among team members by implementing innovative training sessions and workshops.
- Analyzed and understood situation to develop action plan.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
FC Associate
Amazon
06.2021 - 01.2025
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
Laundry and Dry Cleaning Assistant
Laundrycare
01.2020 - 06.2020
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
- Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
- Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
- Increased productivity with proper machine loading, ensuring optimal water usage and detergent distribution.
- Examined dried clothes to identify stains, tears and issues.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Monitored customer laundry loads to reach proper wash cycle times.
Church Nursery Worker
Westminster Presbyterian Church West Chester
08.2017 - 01.2018
- Provided consistent childcare during church services, allowing parents to participate worryfree.
- Boosted parent satisfaction by maintaining a clean, organized, and nurturing environment for children in the nursery.
- Fostered spiritual growth among young children through Bible stories, songs, prayers, and other faith-based activities integrated into daily routines.
- Promoted a sense of community among church members by actively engaging with families during drop-off and pick-up times as well as at special events.
- Managed challenging behavior calmly and effectively, promoting a positive atmosphere within the nursery setting.
- Developed age-appropriate activities to engage children in interactive play and learning experiences.
- Implemented creative solutions to accommodate families with unique needs or requests related to their child''s care at the church nursery setting.
- Established strong relationships with parents, keeping them informed of their child''s progress and addressing any concerns promptly.
Education
Empower College Preparatory
Phoenix, AZ05.2021
Skills
- Problem identification
- Logical reasoning
- Creative solutions
- Innovative thinking
- Inventory tracking
- Material handling
- Pallet jack operation
- Quantitative skills
- Order fulfillment
- Time management
- Critical thinking
- Team collaboration
- Decision-making
- Issue troubleshooting
- Analytical thinking
- Computer skills
- Customer service
- Calm and professional under pressure
Timeline
FC Associate
Amazon
06.2021 - 01.2025
Laundry and Dry Cleaning Assistant
Laundrycare
01.2020 - 06.2020
Church Nursery Worker
Westminster Presbyterian Church West Chester
08.2017 - 01.2018
Problem Solver
Amazon
Empower College Preparatory
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