Mercedes Smith
Scottsdale
Summary
Skilled at providing a welcoming atmosphere for all guests and a true passion for hospitality.
Charismatic and energetic host with experience in high-end hospitality environments. Strong background managing reservations, coordinating events, and providing exceptional guest service. Demonstrated ability to create welcoming atmospheres and exceed customer expectations. Positively contributed to team goals by improving efficiency and elevating overall guest satisfaction.
Overview
3
3
years of professional experience
Work History
Host/Cocktail Server
Uchi
Scottsdale
02.2024 - Current
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assisted staff by serving food and beverages or bussing tables.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Lead Hostess
Arcadia Farms Cafe
Scottsdale
01.2022 - Current
- Used Open Table to manage in-person and telephone guest inquiries, customer service requests, and reservation bookings.
- Operated POS system to process and carry out to go orders.
- Kept track of reservations, alerted servers and managers when large groups arrived, and set up seating.
- Kept the tables clean and tidy with tableware, glassware, silverware, and linens.
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied.
- Cultivated positive guest relations by managing information and coordinating quick seating.
Education
High School -
Saguaro High School
Scottsdale, AZ01.2014
Skills
- Problem resolution
- To-go order preparation
- Team management
- Table setting
- Communication skills
- High-volume dining
- Dining room management
- Customer service
- Reservation management
- Guest relations
- Table assignment coordination
Timeline
Host/Cocktail Server
Uchi
02.2024 - Current
Lead Hostess
Arcadia Farms Cafe
01.2022 - Current
High School -
Saguaro High School