Merima Malagic
Chandler
Summary
Dynamic server known for exceptional customer service and upselling skills. Experienced in managing high-pressure dining environments while ensuring guest engagement and satisfaction.
Overview
9
9
years of professional experience
Work History
Server
Zipps Sports Grill
Scottsdale, AZ
02.2026 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Applebee's Neighborhood Grill & Bar
Boise, ID
07.2020 - 01.2026
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/Bartender
Smoky Mountain Pizzeria Grill
Boise, ID
04.2024 - 05.2025
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Crafted and served a diverse range of cocktails, enhancing customer satisfaction and drink quality.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Barista
Big Foot Java
Renton, WA
02.2023 - 06.2023
- Prepared high-quality beverages using espresso machines and brewing equipment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
Server
Kona Grill
Meridian, ID
11.2018 - 05.2020
- Managed multiple tables efficiently, ensuring timely service and accurate order delivery.
- Oversaw daily shift operations, coordinating team efforts to maximize workflow efficiency.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Server/Host
Cracker Barrel Old County Store
Boise, ID
09.2017 - 11.2018
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
GED -
Capital High School
Boise, IDSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Flexible schedule
- Upselling
- Menu recommendations
- Bar menu memorization
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Server
Zipps Sports Grill
02.2026 - Current
Server/Bartender
Smoky Mountain Pizzeria Grill
04.2024 - 05.2025
Barista
Big Foot Java
02.2023 - 06.2023
Server
Applebee's Neighborhood Grill & Bar
07.2020 - 01.2026
Server
Kona Grill
11.2018 - 05.2020
Server/Host
Cracker Barrel Old County Store
09.2017 - 11.2018
GED -
Capital High School