Mia Coronado
Peoria
Summary
Results-driven Shift Leader experienced in enhancing guest engagement and fostering team collaboration. Achieved increased sales through attentive service and effective upselling techniques while managing cash handling and POS systems. Focused on empowering team members to exceed objectives through compassionate leadership and resourceful problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Dutch Bros
Peoria
10.2025 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on proper beverage preparation and customer interaction.
- Monitored inventory levels and placed orders for supplies as needed.
- .
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Counted and balanced registers.
Barista
Dutch Bros
Mesa
03.2025 - Current
- Prepared high-quality beverages in accordance with company recipes and standards.
- Maintained cleanliness and organization of workstations and customer areas.
- Provided excellent customer service by taking orders and addressing inquiries.
Server/Bartender
BKD's Backyard Grill
05.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Hole 9 Yards
01.2024 - 07.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Barista
Starbucks
04.2021 - 05.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Resolved customer complaints professionally, ensuring satisfaction and fostering loyalty.
- Facilitated positive team environment through effective communication and collaboration with colleagues.
- Balanced front-of-house tasks and back-of-house responsibilities efficiently during busy periods.
Education
High School Diploma -
Red Mountain High School
Mesa, AZSkills
- Exceptional customer service
- Guest engagement
- Cash handling
- Sales reporting
- Employee training
- Team leadership
- Team collaboration
- Work organization
- Effective communication
- Strong work ethic
Certification
- ServSafe Food Handler's Certification
- Arizona Driver's License
Timeline
Shift Leader
Dutch Bros
10.2025 - Current
Barista
Dutch Bros
03.2025 - Current
Server/Bartender
BKD's Backyard Grill
05.2024 - Current
Server
Hole 9 Yards
01.2024 - 07.2024
Barista
Starbucks
04.2021 - 05.2023
High School Diploma -
Red Mountain High School