Mia Cruz

Phoenix

Summary

Results-driven shift lead with a strong focus on customer service, training, and team motivation. Proven ability to enhance operational efficiency and foster positive customer experiences.

Overview

years of professional experience

Work History

Broista / Shift Lead

Dutch Bros

04.2025 - Current

Supervised team during shifts, ensuring efficient operations and high-quality customer service.
Trained new staff on company policies, beverage preparation, and equipment usage.
Managed time wisely by restocking supplies to maintain operational flow, ensuring quick wait times.
Positioned baristas in the best spots to optimize team coverage and productivity.
Maintained cleanliness standards in work areas, promoting a safe environment for staff and customers.
Resolved customer concerns promptly, fostering positive experiences and loyalty.
Established positive rapport with customers and staff members alike through strong communication skills.
Exercised leadership capabilities by successfully motivating and inspiring others.

Team Member

Salad And Go

09.2022 - 01.2025

Prepared and assembled fresh salads in a fast-paced environment, ensuring quality and presentation standards.
Assisted customers with menu selection, providing knowledgeable recommendations to enhance dining experience.
Maintained cleanliness and organization of food preparation areas, adhering to health and safety regulations.
Collaborated with team members to streamline operations, improving service efficiency during peak hours.
Assisted in training new staff on food safety and operational procedures.
Maintained cleanliness of work areas in compliance with health regulations.
Implemented suggestions for process improvements, enhancing overall workflow efficiency.

Barista

Starbucks

02.2022 - 09.2022

Crafted high-quality beverages according to customer preferences and company standards.
Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Collaborated with team members to foster a positive work environment focused on teamwork and support.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.

Education

Bachelor of Science - Nursing

Arizona State University

Downtown Phoenix, AZ

05-2028

Skills

Customer service focus
Employee training
Guest service
Team motivation

Work delegation
Coaching and mentoring
Positive attitude
Strong verbal and written communication

Timeline