MIA CUTUK
Tucson
Summary
Results-driven Management professional with 7 + years of experience in hotel operations, guest and client relations, organizational development, and team building. Highly adept in planning, coordinating, and executing successful production strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Complex Executive Meeting Manager
Highgate Hotels / Hilton East And DoubleTree DT
06.2023 - Current
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Designed catering packages to increase sales and customer experience.
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Director of Rooms
Highgate Hotels - Doubletree By Hilton
02.2021 - 06.2023
- Oversaw hotel administrative processes, training staff and monitoring budgets for proper planning, compliance and organization.
- Implemented successful strategies to increase customer satisfaction. Improved SALT scores by 10 points per month, comparing to prior year.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Upheld high standards for customer service and led by example.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue. Over 10 employees
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attend all BEO and Resume meetings, executing unforgettable experience for guests
Operations Manager /Sales Executive
Ibis Styles hotel
06.2018 - 11.2020
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Attended multiple sales (tourism) conventions in Slovenia, Zagreb, Dubai and Istanbul.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Meeting deadlines and quotes per quarter
- Established work priorities to meet contractual obligations for schedule and installations
- Established organizational vision and developed strategies to achieve customer service goals
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and implemented strategies to maximize customer satisfaction.
Education
High school diploma -
Canyon del Oro High School
Oro Valley, AZ05.2012
Skills
- Business Operations
- Guest Services
- Staff training and development
- Team Building/ Leadership
- Policies and Procedures
- Front Office Operations
- Professional Relationships
- Customer Inquiries
- Purchase Orders
- Office Administration
- Budget Implementation
Languages
Croatian
Native or Bilingual
Serbian
Native or Bilingual
English
Native or Bilingual
Additional Information
OPERA
Salesforce / Delphi
MARSHA
ONQ
Rapid
R&I
Timeline
Complex Executive Meeting Manager
Highgate Hotels / Hilton East And DoubleTree DT
06.2023 - Current
Director of Rooms
Highgate Hotels - Doubletree By Hilton
02.2021 - 06.2023
Operations Manager /Sales Executive
Ibis Styles hotel
06.2018 - 11.2020
High school diploma -
Canyon del Oro High School
Similar Profiles
Giada BerrazzoukGiada Berrazzouk
Cluster Reservations Sales Agent at Hilton and DoubleTree by Hilton HotelCluster Reservations Sales Agent at Hilton and DoubleTree by Hilton Hotel
Abdullah AljubairiAbdullah Aljubairi
Cluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn FinanciCluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn Financi
Tyra MorganTyra Morgan
Assistant Director of Finance at Highgate HotelsAssistant Director of Finance at Highgate Hotels