Mia Fernandez
Peoria
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Dutch Bros. Proven ability to enhance guest engagement and foster team collaboration, while effectively managing cash handling and POS systems. Committed to creating memorable experiences and driving sales through attentive service and upselling techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
Mesa
03.2025 - Current
- Prepared high-quality beverages in accordance with company recipes and standards.
- Maintained cleanliness and organization of workstations and customer areas.
- Provided excellent customer service by taking orders and addressing inquiries.
Server/Bartender
BKD's Backyard Grill
05.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Hole 9 Yards
01.2024 - 07.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Barista
Starbucks
04.2021 - 05.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
Red Mountain High School
Mesa, AZ05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Effective communication
- Team collaboration
Certification
- ServSafe Food Handler's Certification
- Arizona Driver's License
Timeline
Barista
Dutch Bros
03.2025 - Current
Server/Bartender
BKD's Backyard Grill
05.2024 - Current
Server
Hole 9 Yards
01.2024 - 07.2024
Barista
Starbucks
04.2021 - 05.2023
High School Diploma -
Red Mountain High School