Mia Garcia
Phoenix
Summary
Dedicated Criminal Justice and Criminology student with over three years of experience in customer service and administrative support. Expertise in client communication, appointment scheduling, and data entry in fast-paced environments. Bilingual in English and Spanish, committed to assisting individuals with legal processes. Aiming for an Immigration Legal Receptionist/front desk or Entry-Level Legal Assistant role to enhance client service and advance in immigration law.
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work History
Front Desk & Sales Representative
Goldfish Swim School
Ahwatukee, AZ
02.2026 - Current
- Answer high-volume phone calls, emails, and walk-in inquiries with professionalism and accuracy.
- Handled high-volume phone calls, emails, and walk-in inquiries, ensuring accurate and professional responses.
- Schedule appointments, manage registrations, and maintain customer records.
- Follow up with prospective clients and assist families throughout the registration process.
- Followed up with prospective clients, guiding families through the registration process to enhance customer experience.
- Process payments while ensuring accurate account information.
- Coordinated daily administrative tasks, streamlining office operations to improve service delivery.
- Maintain confidentiality of customer information and records.
Food Runner
Oak Creek Vineyards & Winery
Cornville, AZ
09.2024 - 08.2025
- Delivered customer service that enhanced guest satisfaction in fast-paced environment.
- Prioritized responsibilities while ensuring accuracy and professionalism under pressure.
- Collaborated with team members to provide positive service delivery.
Busser / Dishwasher
Oak Creek Vineyards & Winery
Cornville, AZ
09.2024 - 08.2025
- Ensured organized and sanitary work environment, contributing to overall restaurant cleanliness and guest satisfaction.
- Managed responsibilities independently during peak business hours, reinforcing team reliability and service continuity.
- Maintained productivity during busy times while supporting the restaurant team.
Education
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
Downtown Phoenix01-2029
High School Diploma -
Camp Verde High School
Camp Verde, AZ05-2025
Skills
- Front Desk & Reception
- Appointment Scheduling
- Client Relations
- Data management
- Email communication
- Office software proficiency
- Multi-Line Phone Systems
- Email Correspondence
- Organizational skills
- Confidentiality
- Bilingual: English & Spanish
- Professional Communication
Accomplishments
- Achieved sales goal through effectively helping with lead conversion and client relations.
- Achieved organized work environment by introducing a good system for client and administrative paperwork .
- Built positive relationships with clients through effective and open communication
- Recognized for providing excellent customer service and creating a welcoming environment
Certification
- OSHA General Industry Safety & Health
- Arizona Driver's License
LANGUAGES
English – Fluent
Spanish – Fluent
Timeline
Front Desk & Sales Representative
Goldfish Swim School
02.2026 - Current
Food Runner
Oak Creek Vineyards & Winery
09.2024 - 08.2025
Busser / Dishwasher
Oak Creek Vineyards & Winery
09.2024 - 08.2025
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
High School Diploma -
Camp Verde High School