Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mia Gomez

Phoenix

Summary

Organized hospitality professional with track record in creating and executing comprehensive training programs for baristas. Known for enhancing team performance and customer service quality through effective training techniques. Focuses on fostering collaborative team environment and ensuring adaptability to changing operational needs. Expertise in customer relations and staff development.

Overview

6
6
years of professional experience

Work History

Barista Trainer

Starbucks
Avondale, AZ
10.2022 - Current
  • Developed training materials to enhance barista skills and product knowledge.
  • Led onboarding sessions for new baristas, ensuring consistent service quality.
  • Oversaw daily operations, optimizing workflows for increased productivity during peak hours.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.

Trainer

Chick-fil-A
Avondale, AZ
10.2020 - 10.2022
  • Developed and delivered engaging training sessions for team members on customer service excellence.
  • Facilitated onboarding processes to ensure new hires quickly acclimated to company culture and standards.
  • Assisted in creating training materials that enhanced learning experiences for staff.
  • Evaluated trainee performance and provided constructive feedback to improve skills and confidence.
  • Supported continuous improvement initiatives by gathering feedback from trainees and adjusting programs accordingly.
  • Coordinated training schedules to optimize team availability and operational efficiency.

Education

Bachelor of Science - Communications

Arizona State University
Tempe, AZ
05-2026

No Degree - General

Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ
11-2022

High School Diploma -

Tolleson Union High School
Tolleson, AZ
05-2021

Skills

  • Leadership experience
  • Health and safety compliance
  • Order taking
  • Barista mentoring
  • POS system operation
  • Sales expertise

Languages

Spanish
Limited Working

Timeline

Barista Trainer

Starbucks
10.2022 - Current

Trainer

Chick-fil-A
10.2020 - 10.2022

Bachelor of Science - Communications

Arizona State University

No Degree - General

Maricopa Community Colleges, Estrella Mountain Community College

High School Diploma -

Tolleson Union High School
Mia Gomez