Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Mia Gonzales

Tucson

Summary

Personable and high-energy, with a strong background in hospitality, customer service, multi-network systems, event planning, media management, and team coordination. I pick things up quickly and adapt easily, thanks to my experience across several fast-paced service industries. This has helped me become a fast, efficient worker who knows how to keep cliI always bring a positive attitude to work, and focus on getting things done smoothly and on time.

Overview

5
5
years of professional experience

Work History

Patient Care Coordinator/Marketing Assistant/Event Coordinator

Skinjectables Anti Aging Bar
Tucson
04.2024 - Current
  • Greeted guests upon arrival and ensured completion of all mandatory forms prior to appointments.
  • Completed provider paperwork, documenting client treatments, medical histories, consent forms, and specific notes.
  • Escorted clients to treatment rooms, inquiring about desired services, and performing necessary preparation tasks such as prepping the skin, numbing, and laying out any products that would be used.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Developed treatment plans based on individualized assessment of each patient's needs.
  • Utilized multiple systems during check-in and check-out exchanges, such as Alle, Cherry, Aspire, CareCredit, and Evolus.
  • Trained and knowledgeable in all laser, esthetician, injectable, and medical weight loss services.
  • Created and managed all social media platforms and their content. Created schedules for creating and posting content in alignment with any monthly specials or upcoming events.
  • I responded to any messages via social media from clients to help inform them of any information they were inquiring about, as well as sending out emails to all clients with monthly specials, or important updates.
  • Met with the corporate marketing and media team to collaborate on ideas, including content, website editing, and marketing strategies.
  • Planned and executed all company events. This included purchasing decor and decorating, creatively executing themes, ensuring the event coordination ran smoothly, and that everything was aesthetically pleasing.
  • Kept accurate records of expenses related to each event including invoices from vendors or suppliers.
  • Created detailed itineraries for each event outlining all tasks and deadlines.
  • Maintained inventories of supplies needed for events such as linens, chairs or tables.

Gym Front Desk Supervisor

World Gym
Tucson
04.2023 - 03.2024
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Answered a multi-line phone system to respond to inquiries and transfer calls to the correct personnel.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with an eye for gym reputation, staff productivity, and operational efficiency.
  • Resolved guest issues with knowledgeable and friendly service.
  • Completed daily cleaning tasks, as well as deep cleaning every other day.
  • Created lasting relationships with guests that built loyalty and drove gym revenue.
  • Assisted management in ideas surrounding the gym and its future in meetings.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Entered and updated sensitive customer information as requested.

Hostess

Trident II
06.2020 - 08.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Education

Bachelor of Science - Nursing

University of Arizona
Tucson, AZ
05.2027

High School Diploma -

Salpointe Catholic High School
Tucson, AZ
05.2023

Skills

  • Administrative skills
  • Check-in and check-out procedures
  • Work area maintenance
  • Inventory management
  • Active listening and communication
  • Issue resolution
  • Hospitality and accommodation
  • Event planning
  • Team collaboration
  • Analytics reporting
  • Multimedia editing

Languages

Very basic conversational Spanish.

References

References available upon request.

Timeline

Patient Care Coordinator/Marketing Assistant/Event Coordinator

Skinjectables Anti Aging Bar
04.2024 - Current

Gym Front Desk Supervisor

World Gym
04.2023 - 03.2024

Hostess

Trident II
06.2020 - 08.2022

Bachelor of Science - Nursing

University of Arizona

High School Diploma -

Salpointe Catholic High School

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Mia Gonzales