Summary
Overview
Work History
Education
Skills
Timeline
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Mia Gonzales

Vail

Summary

Experienced supervisor with a strong background in team collaboration, dispatch coordination, and performance evaluation. Proven ability to resolve customer complaints and implement safety protocols, ensuring smooth daily operations and a secure work environment.

Overview

4
4
years of professional experience

Work History

Supervisor

JM3 Corp. Miguel Gutierrez
Las Cruces
01.2022 - 03.2024
  • Trained new employees on company policies and operational procedures.
  • Supervised daily operations of team, ensuring smooth workflow and efficiency.
  • Monitored inventory levels, reporting shortages and managing supply orders.
  • Led team meetings to discuss objectives, challenges, and solutions collaboratively.
  • Implemented safety protocols, fostering a secure work environment for staff.
  • Assisted in conflict resolution among team members to maintain a positive atmosphere.
  • Evaluated employee performance, providing feedback for skill development opportunities.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Collaborated with other departments to coordinate workflow processes between teams.

Dispatcher Coordinator

All City Towing Inc.
Tempe
10.2019 - 03.2021
  • Coordinated dispatch schedules for timely service delivery to clients.
  • Managed communication between drivers and customers for efficient operations.
  • Monitored vehicle locations using GPS tracking systems for optimal routing.
  • Organized paperwork and maintained accurate records of dispatched orders.
  • Collaborated with logistics teams to resolve scheduling conflicts promptly.

Education

Associate of Applied Science - Criminal Investigations

Everest College
Tempe, AZ
08-2011

Skills

  • Team collaboration
  • Dispatch coordination
  • Performance evaluation
  • Customer complaint resolution
  • Effective communication
  • Attention to detail
  • Analytical thinking

Timeline

Supervisor

JM3 Corp. Miguel Gutierrez
01.2022 - 03.2024

Dispatcher Coordinator

All City Towing Inc.
10.2019 - 03.2021

Associate of Applied Science - Criminal Investigations

Everest College

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Mia Gonzales