Mia Guzman
Goodyear
Summary
Dynamic professional with a proven track record at Cobblestone Auto Spa, excelling in training and mentoring staff while enhancing operational efficiency. Adept in customer service and money management, I implement process improvements that drive satisfaction and streamline workflows. Proficient in Adobe Premiere, I bring creativity and attention to detail to every project.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
4
4
years of professional experience
Work History
Supervisor
Cobblestone Auto Spa
07.2025 - Current
- Oversaw daily operations to ensure timely service delivery and customer satisfaction.
- Trained and mentored team members on best practices and operational standards.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Managed inventory control, ensuring adequate supplies for seamless operations.
Customer Service Representative
Lifewave
10.2024 - 03.2025
- Provided exceptional support to customers, resolving inquiries and enhancing overall satisfaction.
- Managed order processing and tracking, ensuring timely delivery of products to clients.
- Assisted in training new team members on customer service protocols and company systems.
- Utilized CRM software to document interactions and follow up on unresolved issues effectively.
Team Member
Papa Murphy's
01.2022 - 10.2022
- Oversaw daily operations to ensure timely service delivery and customer satisfaction.
- Trained and mentored team members on best practices and operational standards.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Managed inventory control, ensuring adequate supplies for seamless operations.
Server
MoBettas
12.2023 - 08.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new servers on menu items and service protocols.
Team Member
Baskin Robbins Ice Cream
05.2023 - 08.2023
- Delivered exceptional customer service by assisting with orders and answering inquiries.
- Operated point-of-sale system efficiently to process transactions accurately.
- Maintained cleanliness and organization of work area to ensure safety and compliance.
- Collaborated with team members to prepare ice cream products for display and service.
Education
High School Diploma -
Westlake High School
Saratoga Springs, UT05.2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Video Editing
- Call Center Experience
- Adobe Premier
- Adobe Photoshop
- Money Management
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Cobblestone Auto Spa
07.2025 - Current
Customer Service Representative
Lifewave
10.2024 - 03.2025
Server
MoBettas
12.2023 - 08.2024
Team Member
Baskin Robbins Ice Cream
05.2023 - 08.2023
Team Member
Papa Murphy's
01.2022 - 10.2022
High School Diploma -
Westlake High School