Mia Monarrez
Avondale
Summary
Compassionate and efficient customer service representative with experience in managing patient appointments and inquiries. Skilled in electronic health record management and team collaboration, contributing to enhanced patient satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Mountain Park Health Center
Phoenix
01.2026 - Current
- Coordinated patient appointment scheduling and addressed healthcare needs to enhance patient experience.
- Addressed patient inquiries via phone, email, and in-person to ensure timely and accurate information.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with healthcare providers to address patient concerns and resolve issues.
- Resolved billing inquiries and discrepancies to maintain patient trust and satisfaction.
Team Leader
Robeks Fresh Juices & Smoothies
Avondale
04.2024 - 01.2026
- Led daily operations ensuring high-quality juice and smoothie preparation.
- Trained team members on product knowledge and customer service protocols.
- Managed inventory levels to ensure freshness and availability of ingredients for optimal customer satisfaction.
- Ensured cleanliness and organization of the preparation area and equipment.
- Assisted customers with menu selections and customized orders efficiently.
- Monitored health and safety compliance to uphold food handling standards and ensure customer safety.
- Fostered positive work environment to enhance team collaboration and morale.
Education
Associate of Science - Nursing
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ12-2026
High School Diploma -
Millennium High School
14802 W Wigwam Blvd, Goodyear, AZ 8539505-2026
Skills
- Patient care
- Electronic health records
- Customer service
- Communication skills
- Problem resolution
- Health and safety compliance
- Scheduling management
- Inventory control
- Refund management
- Email management
- Complaint resolution
- Money handling
- Retail marketing
- Call center operations
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Customer Service Representative
Mountain Park Health Center
01.2026 - Current
Team Leader
Robeks Fresh Juices & Smoothies
04.2024 - 01.2026
Associate of Science - Nursing
Maricopa Community Colleges, Estrella Mountain Community College
High School Diploma -
Millennium High School