MIA PADILLA
Laveen
Summary
Reliable and detail-oriented customer service professional with experience managing warranty claims, resolving customer issues, and coordinating service appointments. Skilled in building strong customer relationships, problem-solving, and maintaining accurate records. Known for excellent communication, organization, and professionalism in fast-paced environments. Seeking a role where I can leverage my customer service expertise and operational skills to contribute to a team’s success.
Overview
7
7
years of professional experience
Work History
Warranty Coordinator/Customer Care Representative
Petty Products
09.2024 - 12.2025
- Coordinated communication between customers and service departments to resolve warranty issues efficiently.
- Reviewed warranty claims to ensure compliance with company policies and industry standards.
- Maintained detailed service and customer records.
- Logged service notes, photos and claim details into company systems.
- Provided clear communication and support to customers regarding product issue, warranty coverage, and next steps.
- Responded to high call volumes while maintaining excellent customer service and communication.
- Provided follow ups to ensure all customer concerns were addressed.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Customer Service Lead
Clayton glass
04.2022 - 05.2024
- Managed escalated situations with difficult customers while preserving positive relationships.
- Conducted regular team meetings to discuss current performance, identify areas for improvement and develop strategies for success.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Resolved complex customer inquiries in a timely manner while maintaining high level of professionalism.
- Assisted customers in navigating through various web pages on the company’s website during their purchase process.
- Followed up promptly on all unresolved cases from previous shifts.
- Processed customer adjustments to maintain financial accounts.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Logged details of customer service calls in computer system following correct protocols.
Customer Service Representative/safety coordinator
Cascade Windows
08.2020 - 03.2022
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Logged details of customer service calls in computer system following correct protocols.
- Tracked all incoming calls and emails from customers using appropriate software applications.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Maintained accurate records of all safety-related activities, such as training logs, incident reports.
- Assisted in the investigation of incidents to determine root causes and develop effective countermeasures to prevent recurrence.
- Prepared detailed reports summarizing findings from audits or inspections conducted at the worksite.
- Organized weekly safety meetings with supervisors to review current issues and concerns related to health and safety.
- Created and maintained a safe work environment by monitoring hazardous conditions and providing corrective action plans.
- Analyzed data from injury claims and developed strategies for reducing risk levels across the organization.
RECEPTIONIST
Autowits
02.2019 - 07.2020
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members including making copies, sending faxes, organizing documents, and rearranging schedules
- Maintained daily calendars, set appointments with clients, and planned daily office events
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Assisted in resolving customer complaints and disputes.
Education
High School Diploma -
Tolleson Union High School
Tolleson, US05.2021
Skills
- Quick learner
- Effective communication skills
- Strong verbal communication
- Collaborative team member
- Analytical problem solver
- Proficient in English and Spanish
- Consistently dependable
- Proffesionalism under pressure
- Time management & multitasking
Languages
Spanish
Professional Working
Timeline
Warranty Coordinator/Customer Care Representative
Petty Products
09.2024 - 12.2025
Customer Service Lead
Clayton glass
04.2022 - 05.2024
Customer Service Representative/safety coordinator
Cascade Windows
08.2020 - 03.2022
RECEPTIONIST
Autowits
02.2019 - 07.2020
High School Diploma -
Tolleson Union High School
OBJECTIVE
To obtain a challenging position within a professional, team-based environment in which I can utilize my leadership knowledge/skills that will allow advancement and promote greater success.