Micah Koniuszy
Mesa
Summary
Proven leader at Knight Transportation, adept in customer service and safety management, significantly increased market share and client satisfaction. Excelled in staff development and strategic problem-solving, consistently surpassing safety and performance goals. Demonstrates exceptional organizational skills and teamwork, ensuring high retention and revenue growth.
Overview
9
9
years of professional experience
Work History
Port Account Management Leader
Knight Transportation
11.2024 - Current
- Oversee all account managers and accounts for the Port business of Knight.
- Train employees on existing and new best practices
- Identify team weak points within the business and implement plans for correction
- Analyze financial and operational data to provide direction to related business units
Driver Development Manager
Knight Transportation
05.2023 - Current
- Manage a fleet of 100 drivers to ensure all relevant traffic laws and safety regulations are followed.
- Regularly evaluate and identify drivers for recognition or further coaching
- Consistently meet or exceed company safety goals across multiple categories.
- Provide daily, individual feedback to drivers to help them exceed KPIs
Account Management Lead
Knight Transportation
02.2022 - 05.2023
- Responsible for development and training of account managers, including the onboarding of accounts and establishment of SoPs.
- Provided leadership and coaching for Account Managers by analyzing performance and adapting to customer recommendations.
- Oversaw multiple port regions to ensure superior account performance
Regional Sales Manager
Knight Transportation
01.2020 - 02.2022
- Expanded market share within my region by identifying growth opportunities and collaborating across multiple departments.
- Increased YoY load count and revenue by implementing strategic multimodal contracts and nurturing key client relationships.
- Weekly meetings in person and by phone to review services, opportunities, and commitments.
Director of Accounts
Knight Transportation
01.2019 - 12.2019
- Developed and fostered strong relationships with client accounts and individual team members.
- Negotiated port disputes and invoices to ensure favorable outcomes for both Knight and its clients.
- Established standardized processes across the account team to ensure uniform service and success across markets.
- Responsible for account management staffing and development, through regular training sessions in both group and individual settings.
Account Manager
Knight Transportation
10.2015 - 12.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Bachelor of Arts - Linguistics
Arizona State University
Tempe, AZ12.2013
Skills
- Time Management
- Customer Service
- Problem-Solving
- Safety Protocols
- Safety Management
- Business Management
- Staff Development
- Processes and procedures
- Teamwork and Collaboration
- Organizational Skills
- Decision-Making
- Task Prioritization
Timeline
Port Account Management Leader
Knight Transportation
11.2024 - Current
Driver Development Manager
Knight Transportation
05.2023 - Current
Account Management Lead
Knight Transportation
02.2022 - 05.2023
Regional Sales Manager
Knight Transportation
01.2020 - 02.2022
Director of Accounts
Knight Transportation
01.2019 - 12.2019
Account Manager
Knight Transportation
10.2015 - 12.2018
Bachelor of Arts - Linguistics
Arizona State University
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