Michael A. Amodei
Phoenix
Summary
Experienced senior leader with over 24 years of support services experience, known for motivating and inspiring teams to exceed demanding business targets. Demonstrated success in surpassing goals and objectives, with a proven track record of three promotions during a 14-year tenure at Phoenix Children's Hospital.
Overview
24
24
years of professional experience
Work History
Client Executive – Food & Environmental Services
Sodexo
Phoenix
10.2021 - Current
- Company Overview: Sodexo - Phoenix Children's Hospital - Phoenix, AZ
- Lead two high level service departments of 37 million annual managed volume in the Phoenix Children’s Hospital system with two Hospitals, Free Standing Emergency Department, four medical office buildings, two Office Buildings, an Ambulatory Building, a Conference Center and Specialty Clinics
- Overall satisfaction of 81% employee engagement survey across the Hospital system
- Driving year-over-year business growth in retail cafeteria sales by 11%
- Collaborate with EVS and Food Services leaders to explore innovative solutions to enhance services and improve productivity
- Sodexo - Phoenix Children's Hospital - Phoenix, AZ
Senior Area General Manager of Food & Hospitality Services
Sodexo
Phoenix
03.2016 - 10.2021
- Company Overview: Sodexo - Phoenix Children's Hospital - Phoenix, AZ
- Manage $14 million dollar fee-based account, which consists of retail cafeteria, room service dining, call center, catering, event planning and conference room management.
- Oversee all kitchen and hospitality services managing 130 frontline staff and 12 managers.
- Assist in planning and designing two kitchens and retail cafeteria's, conference center catering pantries, patient nourishment pantries as part of Hospital's projected expansions.
- Lead Food Services department through COVID-19 by adjusting service styles to create a safe environment, implementing digital ordering systems, and focusing on safe, positive employee and customer engagement.
- Collaborated with PCH COVID Command Center and Infection Control leaders to develop meeting space restrictions in all conference space and logistics for hospital wide COVID vaccine POD’s
- Led Food Services team through successful Joint Commission regulatory compliance survey by overseeing all audits to verify protocol adherence.
- Scored 100% on Physical Safety and 97% on Food Safety on most recent ECOSURE third party Safety Compliance audit and A’s Maricopa County Health inspections
- Maintained consistent patient satisfaction scores averaging 96% and retail cafeteria satisfaction scores averaging 85%.
- Sodexo - Phoenix Children's Hospital - Phoenix, AZ
Operations Manager
Sodexo
Phoenix
03.2013 - 03.2016
- Company Overview: Sodexo - Phoenix Children's Hospital - Phoenix, AZ
- Controlled labor hours and inventory costs through direct management and proactive changes.
- Managed HACCP food safety program, training, and regulatory compliance
- Management of all available event space within facility totaling 115 conference rooms and public spaces, along with kitchen equipment maintenance plan.
- Sodexo - Phoenix Children's Hospital - Phoenix, AZ
Patient Services Manager
Sodexo
Phoenix
05.2011 - 03.2013
- Company Overview: Sodexo - Phoenix Children's Hospital - Phoenix, AZ
- Collaborated with Advisory Councils to obtain feedback and create positive patient dining experience with consistent 98% patient satisfaction scores.
- Implemented front line staff cross training program for development, position coverage and enhanced operational efficiency.
- Consistently met goals of 95% on delivery time.
- Sodexo - Phoenix Children's Hospital - Phoenix, AZ
General Manager - Director of Dining Services
Sodexo
Darby
11.2010 - 05.2011
- Company Overview: Sodexo - St. Francis Country House - Darby, PA
- Oversaw Dining services operation of $3.5 million dollar fee based Senior Services account overseeing 3 managers and 58 union-hourly employees.
- Sodexo - St. Francis Country House - Darby, PA
General Manager - Director of Dining Services
Sodexo
Scottsdale
06.2010 - 11.2010
- Company Overview: Sodexo - Scottsdale Insurance Company - Scottsdale, AZ
- Managed dining services operation of $650K P&L contract in Corporate Services division.
- Sodexo - Scottsdale Insurance Company - Scottsdale, AZ
Executive Chef Manager
Sodexo
Phoenix
06.2009 - 06.2010
- Company Overview: Sodexo - Fiserv Solutions Corporate Services - Phoenix, AZ
- Managed dining services operation of $500K in National Corporate Services Account.
- Sodexo - Fiserv Solutions Corporate Services - Phoenix, AZ
General Manager - Director of Dining Services
Sodexo
West Chester
01.2005 - 01.2009
- Company Overview: Sodexo - Wellington at Hershey's Mill - West Chester, PA
- Managed dining services operation budget of $3.8 million for upscale Continuing Care Community.
- Responsible for all aspects of the start-up of this new operation including kitchen and dining room design, menu planning, food production systems, inventory management, recruitment and training.
- Sodexo - Wellington at Hershey's Mill - West Chester, PA
Asst. Food Service Director / Executive Chef
Sodexo
Philadelphia
07.2003 - 01.2005
- Company Overview: Sodexo - Inglis House - Philadelphia, PA
- Sodexo - Inglis House - Philadelphia, PA
Executive Chef
Sodexo
North Wales
09.2001 - 07.2003
- Company Overview: Sodexo - Abramson Center for Jewish Life - North Wales, PA
- Sodexo - Abramson Center for Jewish Life - North Wales, PA
Education
Bachelor of Science Degree - Business Administration
University of Phoenix
Phoenix, AZ01.2015
Associate’s degree - Culinary Arts
The Restaurant School at Walnut Hill College
Philadelphia, PA01.2001
Skills
- Customer and patient satisfaction
- Budget management
- Employee engagement
- Team collaboration
- Safety compliance
- Regulatory adherence
- Process optimization
- Forecasting and planning
- Project management
Certifications And Awards
- Certified Dietary Manager and Certified Food Protection Professional
- OSHA General Industry 10 Hour Certification
- Food Safety SERV Safe Certified
- Sodexo National Cares Award for Enthusiasm and Providing Remarkable Service (2007)
- Senior Services National Regional Tour Account Award (2007)
Timeline
Client Executive – Food & Environmental Services
Sodexo
10.2021 - Current
Senior Area General Manager of Food & Hospitality Services
Sodexo
03.2016 - 10.2021
Operations Manager
Sodexo
03.2013 - 03.2016
Patient Services Manager
Sodexo
05.2011 - 03.2013
General Manager - Director of Dining Services
Sodexo
11.2010 - 05.2011
General Manager - Director of Dining Services
Sodexo
06.2010 - 11.2010
Executive Chef Manager
Sodexo
06.2009 - 06.2010
General Manager - Director of Dining Services
Sodexo
01.2005 - 01.2009
Asst. Food Service Director / Executive Chef
Sodexo
07.2003 - 01.2005
Executive Chef
Sodexo
09.2001 - 07.2003
Bachelor of Science Degree - Business Administration
University of Phoenix
Associate’s degree - Culinary Arts
The Restaurant School at Walnut Hill College
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