Summary
Overview
Work History
Education
Skills
Certification
In school for CDL license
Timeline
Generic

Michael Coleman

Tucson,AZ

Summary

Experienced, hardworking, dependable. I have held a variety of positions at multiple establishments, and have worked my way up at each one. I have open availability and I am willing and able to learn new task quickly.

I'm also a Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.

Along with this, also, I am a very Safety-focused individual possessing outstanding driving record. Proactive, reliable, and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Driver

Red Letters Logistics/ Amazon
04.2023 - Current
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed all relevant traffic laws and safety regulations.
  • Obtained signatures from customers upon delivery of goods.

CNC Machinist

Competitive Engineering Inc
04.2021 - 11.2023
  • Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
  • Trained and coached new team members on proper machine set-up procedures.
  • Studied changing production and daily work orders to adjust offsets correctly.
  • Manually set up machinery, lathes, and grinders.
  • Adhered to high level of safety by following company rules and regulations to prevent injuries.
  • Properly loaded and unloaded materials in and out of machines.
  • Maintained tight tolerances with design specifications.
  • Regularly exceeded daily production goals by effectively troubleshooting machinery and programming issues.
  • Inspected and measured machined parts for conformance to specified tolerances.
  • Adapted quickly to new and changing technologies in machining field.

Representative

Afni Call Center
03.2020 - 03.2021
  • Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

Representative

C3 Customer Contact Channels
10.2018 - 03.2020
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Executive Restaurant Manager

Taco Bell
02.2017 - 09.2018
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Prepared annual data to determine metrics for operational performance.
  • Interviewed, recruited and trained new onboarding candidates.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Mechanic

Alley Cat Mechanic
06.2013 - 07.2018
  • Disassembled defective parts to make proper repairs.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Repaired and replaced worn and damaged components.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.

Assistant Manager

Arby's Restaurant
02.2015 - 03.2017
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Manager

Sarpinos
01.2013 - 01.2015
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved safety procedures to create safe working conditions for workers.

Front Desk Receptionist

Red Roof Hotel
01.2013 - 01.2014
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed all tasks in compliance with company policies and procedures.

Crew Member

Boston Market
01.2010 - 01.2013
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Business Management -

Morton College
Cicero, IL
05.2012

Skills

  • Team building
  • Safety protocols
  • Route management
  • Traffic law observation
  • Valid Driver's license
  • Safe driving practices
  • Heavy lifting
  • Equipment monitoring
  • Traffic laws
  • Punctuality
  • Customer service
  • Physical stamina
  • Time management
  • Safety management
  • Vehicle inspection
  • Defensive driving
  • Clean driving record
  • Friendly and outgoing
  • Flexible schedule
  • Attention to detail
  • Safe driving techniques
  • Punctual and reliable

Certification

Successfully obtained Food Handlers Card in 2015 and Food Service Sanitation Manager Certification (FSSMC) in 2016.

In school for CDL license

Currently registered with Southwest Truck Driving Training School and motivated to graduate in August 2025 with my Class A CDL license.

Timeline

Driver

Red Letters Logistics/ Amazon
04.2023 - Current

CNC Machinist

Competitive Engineering Inc
04.2021 - 11.2023

Representative

Afni Call Center
03.2020 - 03.2021

Representative

C3 Customer Contact Channels
10.2018 - 03.2020

Executive Restaurant Manager

Taco Bell
02.2017 - 09.2018

Assistant Manager

Arby's Restaurant
02.2015 - 03.2017

Mechanic

Alley Cat Mechanic
06.2013 - 07.2018

Manager

Sarpinos
01.2013 - 01.2015

Front Desk Receptionist

Red Roof Hotel
01.2013 - 01.2014

Crew Member

Boston Market
01.2010 - 01.2013

Business Management -

Morton College

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Michael Coleman