MICHAEL ANTONY

Procurement & Cost Control:

• Negotiated foreign currency (FC) rates with vendors, maximizing revenue by 15%.
• Managed cash flow and fund allocation, reducing operational costs by 10%.

Vendor Relations:

• Partnered with corporate clients and banks to secure favorable remittance terms.

Compliance:

• Ensured AML/Central Bank adherence in procurement transactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Complied with regulatory guidelines and requirements.

Supply Chain Optimization:

• Forecasted sales targets and aligned procurement with demand.
• Monitored competitor pricing trends to adjust FC board rates competitively.

Vendor Management:

• Led training programs for staff on new procurement policies/technologies.

Compliance:

• Completed monthly payroll for 10 employees.
• Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
• Developed strong relationships with clients, resulting in increased loyalty and repeat business.
• Ensured accurate record-keeping by conducting thorough audits of branch financials and reporting discrepancies in a timely manner.
• Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
• Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
• Optimized staffing schedules to maximize productivity during peak hours while minimizing labor costs during slower periods.
• Enhanced operational efficiency through regular review of workflows, making adjustments as needed based on performance metrics.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Mentored junior staff members, helping them develop their skills and advance in their careers.

• Negotiated finance schemes with dealers, improving margins by 80%.
• Resolved vendor payment disputes, ensuring timely documentation.
• Increased brand awareness by implementing targeted marketing campaigns and strategies.
• Built strong relationships with industry influencers, securing positive coverage in relevant publications.
• Monitored competitor activities, identifying potential threats or opportunities for strategic advantage.
• Coordinated with sales teams to develop effective promotional materials and sales collateral.
• Developed creative presentations, trend reports, kitted assets, and product data sheets.
• Developed comprehensive marketing plans for product launches, driving successful outcomes.
• Trained junior team members on marketing best practices, fostering a culture of continuous improvement.
• Implemented data-driven approaches to optimize advertising spend, maximizing return on investment.
• Improved customer loyalty by developing targeted retention programs and initiatives.
• Defined and tracked campaign effectiveness and adjusted strategies accordingly.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Directed product development using in-depth knowledge of vendor landscape and industry insight.