Michael Batory
Chandler
Summary
Strategic Multi Unit Travel Center General Manager with a track record of enhancing operational efficiency and delivering exceptional guest service. Recognized for maintaining budgetary compliance while achieving significant improvements in performance metrics. Committed to fostering a safe, team-oriented environment and driving employee engagement to meet organizational goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Multi Unit Travel Center General Manager
Pilot Company
June 2019 - Current
- Ensure team adherence to safe practices to maintain a secure work environment.
- Deliver exceptional guest service to enhance customer satisfaction during each shift.
- Achieved and maintained year-over-year improvement in Negative NOC metrics.
- Consistently operate within budget on expense items, optimizing resource allocation.
- Recipient of the Founders Award for three consecutive years, recognizing top-tier performance.
General Manager
Walgreens
August 2004 - May 2019
- Oversaw daily operations of the front end, ensuring high service standards.
- Implemented strategic changes that led to the division achieving number one in overall store profit.
- Fostered a team-oriented environment, enhancing employee engagement and performance.
- Maintained zero accidents in the store, ensuring a safe shopping experience for customers.
- Executed effective inventory management strategies to optimize product availability.
- Collaborated with corporate to align local promotions with broader marketing initiatives.
Skills
- Team leadership
- Safety compliance
- Operational efficiency
- Guest service
- Budget management
- Inventory management
- Performance improvement
- Employee engagement
- Strategic planning
- Resource allocation
Certification
Servsafe Manager food handling certification
Servsafe proctor certification
Ptcb certification in pharmacy
Lean six sigma orange belt certification
Cat scale weigh master state of Arizona
Timeline
Multi Unit Travel Center General Manager
Pilot Company
June 2019 - Current
General Manager
Walgreens
August 2004 - May 2019
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