Michael Buckner
Phoenix
Summary
Proven hospitality professional with extensive experience in team building and project management within the hospitality industry. Known for fostering strong collaborative relationships with diverse teams, vendors, and clients. Demonstrates exceptional leadership and interpersonal skills to ensure seamless operations, while consistently delivering high-quality guest experiences and measurable operational improvements.
Overview
5
5
years of professional experience
Work History
Optician
Target Optical
10.2024 - Current
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Catering Server
Forest Highlands Gold Club
04.2024 - 09.2024
- Facilitated seamless event setup and teardown, ensuring efficient transitions between functions to enhance guest experience.
- Delivered warm and attentive service, contributing to memorable and personalized guest interactions.
- Expertly presented food and beverages according to event standards, ensuring high-quality displays that matched the formality and theme.
- Maintained service excellence by adapting swiftly to last-minute changes in menu, guest count, or event timelines, ensuring flawless execution under pressure.
Sales Associate
Sunglass Hut - Luxottica
05.2023 - 12.2023
- Warmly greeted customers, delivering a welcoming atmosphere and positive first impressions to enhance the overall guest experience.
- Engaged with customers to build rapport, fostering long-term loyalty and personalized service in line with hospitality standards.
- Assisted customers with product inquiries, including sizing, accessories, and merchandise care, ensuring a seamless shopping experience.
- Efficiently processed transactions using the POS system, accurately handling payments and providing receipts, contributing to smooth and professional service operations.
Sales Associate
Childrens Place Inc.
09.2022 - 01.2023
- Strategically organized racks and displays to enhance store aesthetics, creating an inviting environment that engages customers and promotes featured merchandise.
- Delivered warm and friendly greetings to new, returning, and potential customers, ensuring positive first impressions and contributing to a welcoming and hospitable atmosphere.
Food Production Worker
LSG Sky Chefs
11.2020 - 02.2021
- Collaborated in food production to enhance operational efficiency, contributing to timely service and overall guest satisfaction.
- Prepared and assembled food items with precision, following standardized recipes to ensure consistency in quality and presentation.
- Adhered to food safety protocols when storing ingredients, maintaining the highest standards of cleanliness and compliance.
- Ensured workstations were thoroughly cleaned, sanitized, and organized at the end of each shift, promoting a safe and hygienic environment.
Package Sorter
Amazon
01.2020 - 08.2020
- Carefully monitored outgoing packages to ensure accurate labeling and address information, contributing to timely and reliable customer deliveries.
- Efficiently picked and packed daily orders, ensuring precision and care to enhance the customer experience upon receiving shipments.
- Safely operated pallet jacks and other material handling equipment to transport items, maintaining smooth warehouse operations.
- Protected materials during handling and transit, ensuring product quality and customer satisfaction upon delivery.
Education
No Degree - Hotel And Restaurant Management
Northern Arizona University
08-2025
High School Diploma -
Mcclintock High School
05.2020
Skills
- Social Perceptiveness
- Cash Handling Accuracy
- Multitasking Strengths
- Sales Expertise
- Customer Service
- Stocking and Replenishing
- Excellent People Skills
- Money Handling
- Hotel Room Cleaning
- Hotel Reservations
- Critical Thinking
- Loyalty Programs
- Reservation Procedures
- Maintaining Guest Records
- Menu Planning
- Food Preparation and Safety
- Kitchen Equipment Operation
- Staff Development Talent
- Guest service
- Cleaning and sanitizing
Leadership & Community Engagement
Treasurer, NAU Club Managers Association of America Student Chapter, 2024-2025
Timeline
Optician
Target Optical
10.2024 - Current
Catering Server
Forest Highlands Gold Club
04.2024 - 09.2024
Sales Associate
Sunglass Hut - Luxottica
05.2023 - 12.2023
Sales Associate
Childrens Place Inc.
09.2022 - 01.2023
Food Production Worker
LSG Sky Chefs
11.2020 - 02.2021
Package Sorter
Amazon
01.2020 - 08.2020
High School Diploma -
Mcclintock High School
No Degree - Hotel And Restaurant Management
Northern Arizona University
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