Michael Burke
Sun City
Summary
Dynamic security professional with extensive experience at SECURITAS USA, excelling in surveillance monitoring and incident reporting. Proven ability to enhance safety through effective access control and emergency response. Skilled in conflict resolution, ensuring a secure environment while maintaining positive interactions with personnel and visitors. Committed to upholding high security standards.
Overview
23
23
years of professional experience
Work History
Security Officer/Security Supervisor
SECURITAS USA
11.2023 - Current
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Prevent losses and damage by reporting irregularities; informing violators of policy and procedures
- Complete reports by recording observations, information, occurrences, and surveillance activities.
Online Delivery Associate/Personal Shopper
WALMART
01.2022 - 08.2023
- Dispensed Orders to Customers and Delivery Drivers.
- Kept an orderly, clean and organized Department.
- Shopped Customer Orders throughout sales floor during working hours.
- Used Company handheld devices to quality check orders and request new delivery drivers as necessary.
- Stocked freight on sales floor as necessary.
- Corrected on hand counts for sales floor as necessary.
- Provided a polite and friendly customer service to all inside the store and to the drivers and customers that picked up orders.
Overnight Assistant Crew Chief
BASHAS' GROCERY
06.2019 - 10.2019
- Directed night crew personnel to meet all nightly objectives.
- Ordered products for stock replenishment.
- Stocked sales floor.
- Unloaded Trailers.
Security Guard
DESERT MOUNTAIN SECURITY
02.2018 - 07.2018
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
- Control traffic by directing drivers at special events and schools.
- Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
- RESPOND TO ALARMS BY INVESTIGATING AND ASSESSING THE SITUATION.
Sales Associate
WALMART
KINGMAN
02.2012 - 04.2016
- Greet customers and ascertain what each customer wants or needs
- Recommend, select and help locate or obtain merchandise based on customer needs and wants
- Answer questions regarding the store and its merchandise
- Clean shelves, aisles and zone merchandise
- Transport merchandise to customer's vehicles
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
Cashier
CIRCLE K
SHERMAN
10.2006 - 06.2008
- Company Overview: SHERMAN, TX
- Receive payment by cash, checks, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admissions and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishment
- Answer customers' questions, and provide information on procedures or policies
- Sell tickets and other items to customers
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales
- Bag merchandise
- Compile and maintain non-monetary fuel reports and records at end of shift
- Cash checks for customers
- SHERMAN, TX
Security Guard
BARRY'S SECURITY SERVICES
RIVERSIDE
12.2003 - 05.2005
- Company Overview: RIVERSIDE, CA
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Answer alarms and investigate disturbances
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Warn persons of rule infractions or violations, and apprehend or evict violators or trespassers from premises, using force when necessary
- RIVERSIDE, CA
Data Entry
STARCREST PRODUCTS
PERRIS
03.2003 - 07.2003
- Company Overview: PERRIS, CA
- Compile, sort and verify the accuracy of data before it is entered
- Locate and correct data entry errors, or report them to supervisors
- Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners
- Answer telephone, direct calls, and take messages
- Communicate with customers and employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Compile, copy, sort and file records of office activities, business transactions, and other activities
- Order materials, supplies and services for customers
- PERRIS, CA
Education
Highschool Diploma -
Kingman Highschool
Kingman, AZ05.2001
Skills
- Surveillance monitoring
- Incident reporting
- Access control
- Emergency response
- Risk assessment
- Conflict resolution
Timeline
Security Officer/Security Supervisor
SECURITAS USA
11.2023 - Current
Online Delivery Associate/Personal Shopper
WALMART
01.2022 - 08.2023
Overnight Assistant Crew Chief
BASHAS' GROCERY
06.2019 - 10.2019
Security Guard
DESERT MOUNTAIN SECURITY
02.2018 - 07.2018
Sales Associate
WALMART
02.2012 - 04.2016
Cashier
CIRCLE K
10.2006 - 06.2008
Security Guard
BARRY'S SECURITY SERVICES
12.2003 - 05.2005
Data Entry
STARCREST PRODUCTS
03.2003 - 07.2003
Highschool Diploma -
Kingman Highschool
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