Michael Casillas
Globe
Summary
Dynamic and customer-focused professional with extensive experience at Fry's Marketplace, excelling in relationship management and cash operations. Proven ability to enhance customer satisfaction through effective service and attention to detail. Skilled in POS operation and fostering positive shopping/dining experiences, consistently achieving high standards in fast-paced environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Server
La Casita Cafe
01.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Lawn and Garden Associate
Home Depot
12.2020 - 07.2022
- Helped customers choose optimal trees, shrubs, and flowers based on current needs.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Kept register drawer accurate by correctly tabulating sales and processing payments.
- Reset garden center to incorporate popular new seasonal plants for customers.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Located desired items by checking with sister locations and other departments.
Front End Manager (Salary)
Fry's Marketplace
11.2014 - 06.2020
- Monitored cash drawers in 12-20 checkout stations to verify adequate cash supply.
- Coached employees through day-to-day work and complex problems.
- Oversaw cashier operations, bookkeeping, and security.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strong customer relations and effective customer service standards.
- Reviewed financial reports and trend forecasts.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- 4 years of bookkeeping experience and managing the over/shorts for various stores.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
All Purpose Clerk
Fry's Food and Drug
11.2008 - 11.2014
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Education
High School Diploma -
Globe High School
Globe, Az05-2010
Skills
- Hostess support
- Table resetting
- Daily specials memorization
- Food inspection
- High volume dining
- Customer service
- POS operation
- Relationship management
Timeline
Server
La Casita Cafe
01.2022 - Current
Lawn and Garden Associate
Home Depot
12.2020 - 07.2022
Front End Manager (Salary)
Fry's Marketplace
11.2014 - 06.2020
All Purpose Clerk
Fry's Food and Drug
11.2008 - 11.2014
High School Diploma -
Globe High School
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