Michael Crump
Goodyear
Summary
Performed maintenance and supervised and trained others on all equipment associated with Air Traffic Control operations. RADAR, Radios, Airfield Navigational AIDS and Weather equipment used in a ATC Tower or TRACON. Supervised between 15-30 employees, work schedules, budgets, supply, training, and payroll. Hired personnel and resolved personnel issues or referred employees to proper agencies. Coordinated and planned projects with numerous agencies until completion. Previously held a “Top Secret” security clearance with the USAF. I have been certified in CPR for my previous job. Completed Suicide Awareness training annually. Received personnel Diversity training recently along with Sexual Assault and Reporting classes. I have a lot of supervisory experience combined with communication skills working with a very diverse spectrum of people. I have traveled world-wide in my military career and speak part of six languages. I am a Gulf War Veteran.
Overview
21
21
years of professional experience
Work History
Supervisor Air Traffic Control and Landing Systems
DoD Air Force
Glendale
03.2005 - 12.2023
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Monitored operations and reviewed records and metrics to understand company performance.
- Coordinated employee schedules according to shift changes and availability.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Established and enforced clear goals to keep employees working collaboratively.
- Directed and supervised team of 15 employees in daily operations.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity to provide constructive feedback and coaching.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Reviewed completed work to verify consistency, quality and conformance.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Maintained positive working relationship with fellow staff and management.
- Created new strategies for improving customer service standards within the organization.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Identified and corrected performance and personnel issues to reduce impact to operations.
- Participated in conferences related to industry trends or organizational developments.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
Superintendent of RADAR, Airfield and Weather Syst
USAF
Luke Air Force Base
07.2002 - 12.2004
- Prepared and planned worksites to help jobs run smoothly.
- Monitored work progress to ensure compliance with building codes, safety regulations and quality standards.
- Maintained safe work site by implementing safety requirements and good housekeeping regulations.
- Supervised personnel to carry out maintenance on properties, buildings and fixtures.
- Oversaw employee productivity to enforce efficient use of materials and equipment.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Planned, managed and coordinated construction activities to ensure timely completion of projects.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Recommended improvement in work methods and techniques to correct maintenance deficiencies.
- Adhered strictly to company policies and procedures while overseeing operations at the site.
- Reported project progress, site problems and labor status to supervisors.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Created work crew schedules and delegated assignments.
- Trained and monitored employees to teach daily tasks and improve performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
MBA - Business Administration
Webster University
St Louis, MO05-2004
Bachelor of Science - Technical Occupational Education
University of Southern Mississippi
Hattiesburg, MS05-1997
Skills
- Data Analytics
- Schedule Development
- Operations Management
- Staff Management
- Policy Enforcement
- Process Improvement
Timeline
Supervisor Air Traffic Control and Landing Systems
DoD Air Force
03.2005 - 12.2023
Superintendent of RADAR, Airfield and Weather Syst
USAF
07.2002 - 12.2004
MBA - Business Administration
Webster University
Bachelor of Science - Technical Occupational Education
University of Southern Mississippi
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