Michael Curtis
Tucson,Arizona
Summary
Administrative professional equipped to excel in office management and administrative tasks. Proven ability to enhance team collaboration and drive results. Skilled in scheduling, communication, and problem-solving. Highly adaptable and reliable, ready to meet changing needs and priorities.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Office Administrative Specialist
Truly Nolen
10.2024 - Current
- Coordinated customer inquiries, service agreements, and payment processing within client relations to maintain customer satisfaction at local branch.
- Coordinated cross-functional communication among customers, office staff, and field service professionals to facilitate scheduling and maintaining operational flow.
- Conducted quality assurance by generating and reviewing daily operational reports to support operational accuracy, identifying scheduling or billing errors, and reducing client disruptions.
- Coordinated technician dispatching, route changes, and appointment confirmations to support daily operations.
Customer Service Representative
Truly Nolen
09.2022 - 10.2024
- Managed inbound customer inquiries, service requests, and scheduling changes with accurate follow-through.
- Resolved billing concerns, contract questions, and service complaints using calm, professional communication.
- Resolved customer inquiries through phone, email, and chat with accurate, timely support.
- Escalated complex issues to appropriate departments and tracked resolutions through completion.
Installer
Banker Insulation
08.2021 - 05.2022
- Performed precision fiberglass insulation installation in walls, floors, and crawlspaces to maintain proper thermal performance across high-volume tract homes and high-end custom builds.
- Performed insulation quality assurance by hand-cutting and tucking insulation around electrical boxes, piping, and wiring to maintain tight fit and reduce thermal voids.
- Operated and maintained cellulose blowing machines and hoses to support accurate attic insulation installation with exact specified depths and target r-values.
- Coordinated troubleshooting and efficiency by managing machine loading and rapidly clearing equipment clogs to maintain workflow continuity.
- Prepared attic ventilation systems by installing attic baffles and proper roof vents prior to insulation installation to support moisture control and airflow management.
- Managed OSHA and site safety compliance while operating in confined, high-temperature spaces, maintaining proper use of respirators, protective suits, and protective equipment.
- Maintained organized job sites by bagging scrap materials and sweeping work areas daily to support professional, safe work environment.
Chef
Elm Croft
10.2020 - 06.2021
- Managed daily meal preparation and execution for breakfast, lunch, and dinner services to support resident nutrition.
- Managed dietary compliance by modifying recipes to support dietitian-established guidelines accommodating health restrictions and food allergies.
- Tracked inventory levels and managed food supplies to support day-to-day kitchen operations and prevent stockouts.
- Applied first-in first-out (FIFO) stock rotation to support waste reduction by maintaining food quality and freshness, minimizing spoilage and waste.
Collections Agent
Citi Bank
11.2010 - 11.2018
- Evaluated complex customer financial situations to structure short- and long-term forbearance arrangements supporting hardship relief while mitigating company risk.
- Managed escalation and crisis management communications, using advanced active listening and empathy to de-escalate conflicts and reach mutually beneficial agreements.
- Reviewed severely delinquent or uncooperative accounts to support third-party legal action initiation and referral process through preparation of necessary documentation.
- Ensured flawless compliance with FDCPA and other federal guidelines to support adherence during all customer interactions.
- Directed debt negotiation across high-volume inbound and outbound collections calls, negotiating immediate payments and confirming firm promise-to-pay dates to enhance collection effectiveness.
- Educated delinquent customers on account terms and late fee structures to clarify potential long-term credit impacts of non-payment.
- Maintained data integrity by verifying and updating critical account data, including primary contact numbers, employer details, and email addresses, to support accurate portfolio tracking.
Education
GED -
Pima Community College
Tucson, AZ01-2003
Skills
- Data Entry Accuracy
- Appointment Coordination
- Task scheduling
- Time management
- Organizational skills
- File Organization
- Cross-Department Coordination
- Client Support
- Problem resolution
- Team collaboration
- Effective Communication
- Multitasking proficiency
Certification
- Certified Trainer, Truly Nolen - 2026
Timeline
Office Administrative Specialist
Truly Nolen
10.2024 - Current
Customer Service Representative
Truly Nolen
09.2022 - 10.2024
Installer
Banker Insulation
08.2021 - 05.2022
Chef
Elm Croft
10.2020 - 06.2021
Collections Agent
Citi Bank
11.2010 - 11.2018
GED -
Pima Community College