Michael D. Kramer

Patient-focused in compassion, empathy, and patience

Properly trained in the correct transfer, turning, and moving of patients from a wheelchair, bed, toilet, and shower

Effective communication, both written and verbal, in taking patient notes to be reported to need-to-know staff while protecting confidentiality

Trained and experienced in correct bathing and hygiene practices for patients

Proven ability to monitor patient vitals, including blood pressure and temperature

- can bend, walk, stand, and lift without tiring easily

Knowledgeable about both Mac and Windows computer systems

Currently attending Pima Community College

Travel experience

Building store experiences

Stocking experience

6 months of CDL Class A driving experience

Applied foundational cybersecurity principles to protect sensitive medical and personal data in compliance with HIPAA and privacy regulations

Identified, reported, and mitigated potential data security risks within healthcare information systems

Supported secure access control practices, including user authentication, password management, and least-privilege principles

Assisted with system troubleshooting, resolving hardware, software, and network issues, while maintaining data confidentiality

Practiced incident awareness by recognizing phishing attempts, social engineering risks, and suspicious system activity

Provided technical support to end users, translating complex technical concepts into clear, user-friendly guidance

Maintained accurate documentation of technical issues, system changes, and security-related concerns

Demonstrated strong customer service skills by handling sensitive information with discretion, professionalism, and attention to detail

Collaborated with cross-functional teams to ensure secure and efficient technology use in fast-paced environments

Actively pursuing coursework in cybersecurity concepts such as network security, threat analysis, risk management, and system hardening

6 months of CDL Class A driving experience