Michael Duke
Glendale
Summary
Proactive and results-driven professional with a history at American Top Buyer, adept in loss prevention strategies and enhancing customer satisfaction. Excelled in vendor negotiations and customer engagement, showcasing a goal-oriented mindset and exceptional customer service skills. Achieved significant shrinkage reduction, underlining a commitment to company success and customer trust.
Overview
2023
2023
years of professional experience
Work History
Retailer Buyer
American Top Buyer
- Implemented loss prevention strategies, reducing shrinkage levels and protecting company assets.
- Trained new hires on company policies, procedures, and best practices to optimize performance.
- Conducted regular store audits to maintain cleanliness, organization, and compliance with company standards.
- Developed strong relationships with vendors, negotiating favorable terms and pricing for merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Car Wash Attendant
Jackson’s Carwash
01.2020 - 12.2022
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Educated customers on self-service car wash operation for safe, appropriate use.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Achieved customer satisfaction by providing high-quality professional service.
- Monitored water usage closely during each wash cycle to conserve resources while maintaining high-quality results.
Education
Diploma - High School
Liberty
Phoenix Arizona 05.2021
Skills
- Goal-oriented mindset
- Customer service
- Creativity and innovation
- Store operations
- Customer engagement
- Friendly and helpful
- Team cooperation
- Cash handling
- Reliable and responsible
Timeline
Car Wash Attendant
Jackson’s Carwash
01.2020 - 12.2022
Retailer Buyer
American Top Buyer
Diploma - High School
Liberty
Similar Profiles
Charlie NordeanCharlie Nordean
Boxer at American Top Team of OregomBoxer at American Top Team of Oregom
Ra'Nesha SpringerRa'Nesha Springer
IT Project Manager at TOP Consulting-American SignatureIT Project Manager at TOP Consulting-American Signature
Freddie BaileyFreddie Bailey
Professional MMA Fighter at Team Quest MMA, American Top Team PdxProfessional MMA Fighter at Team Quest MMA, American Top Team Pdx