Michael Engler
mesa
Summary
Dynamic and dedicated professional with experience at The Villages at Red Mountain, excelling in relationship building and customer service. Successfully enhanced resident engagement through innovative activities and effective communication. Proven ability to manage calendars and streamline processes, ensuring exceptional care and satisfaction while fostering a collaborative environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Activities Assistant
The Villages at Red Mountain
Mesa, AZ
05.2023 - 04.2025
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
Retail Sales Specialist
Mr. Formal
Phoenix, AZ
10.2022 - 05.2023
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
Warehouse Worker
Phoenix Central Services
Tempe, AZ
04.2022 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Education
High School Diploma -
American Leadership Academy
Queen Creek, AZ05-2016
Skills
- Relationship building
- Customer service
- Calendar management
- Security proficiency
- Teamwork and collaboration
- Attention to detail
- Inventory management
- Problem-solving abilities
- Reliability
- Excellent communication
Certification
Eagle Scout
Timeline
Activities Assistant
The Villages at Red Mountain
05.2023 - 04.2025
Retail Sales Specialist
Mr. Formal
10.2022 - 05.2023
Warehouse Worker
Phoenix Central Services
04.2022 - 08.2022
High School Diploma -
American Leadership Academy
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