Michael Havely
Apache Junction
Summary
Dynamic Automotive Parts Specialist with extensive experience at Napa Auto Parts, excelling in customer relations and parts recommendation. Proven track record in supplier negotiations and inventory management, consistently achieving optimal stock levels. Skilled in forklift operation, I adeptly resolved issues, enhancing customer satisfaction and operational efficiency.
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Automotive Parts Specialist
Day Auto Supply
09.2014 - Current
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Served customers in-store and by telephone to answer questions and place orders.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Tracked parts use and charged items to customer accounts for billing.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Adhered to company guidelines for performance and compliance.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Ordered parts from various distributors to fulfill demands.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Maintained clean and neat parts counter and sales floor.
Locksmith Technician / Safe Transportation
Hicks Safes & Locks
01.2019 - 02.2020
- Installed new door hardware such as locks, plates, and closers
- Repaired panic hardware and alarm detection connections on doors.
- Used devices to open door locks without keys.
- Used key cutting machines to duplicate or cut new keys.
- Drilled into locked safes to open for legal owners who lost keys or inherited systems.
- Gave accurate quotes prior to starting projects, breaking down amounts into detailed line items.
- Communicated with customer about specific security needs, adapting plans to meet needs and budget constraints.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Transported and installed Vaults and Safes of various Sizes .
Automotive Parts Specialist
Napa Auto Parts
05.2010 - 08.2014
- Performed Machine shop duties including Flywheel and Brake Resurfacing as well as Construction and Repair or Hydraulic Hoses .
- Daily route schedule for outside sales.
- Maintaining Stock and Customer needs in the oil field industry .
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Served customers in-store and by telephone to answer questions and place orders.
- Tracked parts use and charged items to customer accounts for billing.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Maintained clean and neat parts counter and sales floor.
- Assisted customers in finding appropriate parts promptly.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Ordered parts from various distributors to fulfill demands.
- Adhered to company guidelines for performance and compliance.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained extensive understanding of common problems and methods for repair.
Automotive Parts Salesperson
CARQUEST
09.2009 - 05.2010
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Ordered parts for customers, repair shops.
- Assisted customers in finding appropriate parts promptly.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Delivery of parts to outside customers
Count Team Associate
Sky Ute Casino
03.2007 - 09.2009
- Handled money, ticket and chips exchanges for customers.
- Balanced books with daily summary reconciliations.
- Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Complied with gaming commission rules by verifying players' ages.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Followed strict policies and procedures imposed by the tribal council for eligibility of employment.
CDL Truck Driver /General Warehouse Worker
Conservancy Oil Company
02.1999 - 01.2007
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Protected people and equipment from hazardous materials by using correct procedures.
- Filled out load paperwork and DOT-mandated log books.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected load security and checked for damages.
- Kept detailed records of deliveries and money received from customers.
- Fostered positive working relationships with regular customers.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Successfully avoided time delivery delays by carefully planning best routes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Operated light trucks to deliver loads as far as 300 miles from home location.
- Received and processed warehouse orders using handheld scanner.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Assisted warehouse lead with inventory controls by following quality standards, resulting in smooth audits.
- Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
- Used pallet jacks and forklifts to load and unload freight from flatbed trailers.
- Operated forklift trucks and other vehicles to transport and stack warehouse goods.
- Loaded and unloaded cargo for receiving, dispatching, and staging of freight.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [400] pounds.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Managed warehouse operations and verified proper shipment procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
High School Diploma -
Durango High School
Durango, CO05-1995
Skills
- Customer relations
- Parts recommendation
- Skilled in forklift operation
- Product presentation
- Supplier negotiations
- Organization Skills
- Inventory management
- Problem-solving skills
- Email communication
- Invoice processing
- Vehicle operations
- Ordering parts
Certification
ASE-5615-9421
- AUTOMOTIVE PARTS CERTIFICATION
- ASE : P2 and P2R Automobile Parts Certification
- March 2017 to June 2027
Timeline
Locksmith Technician / Safe Transportation
Hicks Safes & Locks
01.2019 - 02.2020
Automotive Parts Specialist
Day Auto Supply
09.2014 - Current
Automotive Parts Specialist
Napa Auto Parts
05.2010 - 08.2014
Automotive Parts Salesperson
CARQUEST
09.2009 - 05.2010
Count Team Associate
Sky Ute Casino
03.2007 - 09.2009
CDL Truck Driver /General Warehouse Worker
Conservancy Oil Company
02.1999 - 01.2007
High School Diploma -
Durango High School
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