Michael Hower
Gilbert
Summary
A dedicated Field Service Engineer with over 15 years of experience in equipment installation, troubleshooting, and repair in the semiconductor industry. Known for establishing strong customer relationships and improving satisfaction through effective communication and on-site support. After taking some time away I am now looking to transition to a new field and work for an exciting new company to build new skills and experiences.
Overview
26
26
years of professional experience
Work History
Field Service Engineer
Tokyo Electron of America
Austin, TX
01.2011 - 07.2021
- Diagnosed and resolved equipment issues to minimize downtime and enhance operational efficiency.
- Conducted preventive maintenance on semiconductor manufacturing equipment, ensuring consistent performance and reliability.
- Collaborated with cross-functional teams to troubleshoot complex technical problems, improving customer satisfaction.
- Trained junior engineers on equipment operation and troubleshooting techniques, fostering skill development within the team.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
Field Service Engineer
Kelly Services
Tempe, AZ
11.2006 - 01.2011
- Contracted to work for Tokyo Electron of America to train for a Field Service Engineer position and perform the duties listed above
Production Operator
Motorola
Phoenix, AZ
05.1995 - 02.2001
- Operated and monitored production equipment to ensure optimal performance.
- Conducted quality inspections to maintain product standards and specifications.
- Collaborated with team members to streamline production processes and enhance efficiency.
- Trained new operators on safety protocols and machinery operations, improving team competency.
Education
High School Diploma -
Gilbert High School
Gilbert, AZ05.1994
Skills
- Remote support
- On-site support
- Mechanical troubleshooting
- Customer service management
- Troubleshooting and repair
- Equipment installation
Timeline
Field Service Engineer
Tokyo Electron of America
01.2011 - 07.2021
Field Service Engineer
Kelly Services
11.2006 - 01.2011
Production Operator
Motorola
05.1995 - 02.2001
High School Diploma -
Gilbert High School