Michael Humphrey
Messa
Summary
Dynamic Team Lead at MC Aquatics VA Beach with a proven track record in coaching and mentoring, enhancing team performance through strategic planning and risk management. Recognized for fostering a positive work environment and driving exceptional customer service, resulting in increased employee engagement and repeat business.
Overview
2025
2025
years of professional experience
Work History
Team Lead
MC Aquatics VA Beach
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
Assistant Manager
MC Aquatics
06.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate Of Applied Science - Criminal Justice. Interrogations
Wake Technical Comminity College
Raleigh, NCSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Complaint resolution
- Trend tracking
- Relationship building
- Strategic planning
- Risk management
- Marketing
Accomplishments
Consistently had the highest sales in the past 13 years
P3rsonally designed, stocked, and maintained Missy Elliots reef aquarium
Timeline
Assistant Manager
MC Aquatics
06.2024 - 01.2025
Team Lead
MC Aquatics VA Beach
Associate Of Applied Science - Criminal Justice. Interrogations
Wake Technical Comminity College
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