MICHAEL JOANIS
Surprise
Summary
Revenue-driven Account Management and Customer Growth professional with 10+ years of experience managing 700+ accounts and consistently delivering 100-200% quota attainment. Proven track record of driving 30%+ revenue growth, reducing churn risk, and expanding recurring revenue through consultative selling, executive business reviews, and data-driven strategy. Five-time MVP recognized for top-tier revenue performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Account Manager
Foodja
Irvine
04.2025 - Current
- Conduct quarterly ROI-focused business reviews and growth planning sessions
- Identified and qualified expansion opportunities to enhance deal quality and client retention
- Resolve escalated issues safeguarding recurring revenue
- Partnered cross-functionally to execute strategic initiatives for account growth
- Led consultative discovery conversations to align platform solutions with client KPIs
- Led SEO and backlinking initiatives improving online visibility and organic traffic
Sr. Account Manager
Grubhub
Tempe
10.2015 - 03.2025
- Delivered 100-200% quota attainment over five consecutive years
- Managed 700+ account portfolio driving minimum 30% increase in client sales performance
- Earned MVP Sales Ranking five consecutive years
- Conducted executive-level business reviews highlighting ROI metrics and growth opportunities for clients
- Increased average revenue per account through structured upsell strategy
- Led contract negotiations to secure long-term agreements, enhancing client relationships
- Identified churn risk and implemented targeted retention plans to maintain client accounts
- Mentored peers on consultative discovery and objection management
Restaurants on the Run
Aliso Viejo
01.2003 - 01.2014
- Supported revenue generation pipeline for 2,000+ pharmaceutical sales representatives
- Supported operations across 1,500+ restaurant partners and 20,000+ clients nationwide
- Managed reporting, vendor coordination, and high-volume customer interactions
Education
Some College (No Degree) -
Irvine Valley College
Irvine, CASkills
- Account management
- Pipeline Management
- CRM & Sales Analytics
- Revenue growth strategy
- Account Retention
- Revenue retention
- Contract negotiation
- Business development
- Salesforce Lightning
- Sandler Selling System
- Business reviews
- Cross-functional leadership
- Microsoft Office Suite
- Problem solving
- SEO strategies
Awards
- Grubhub MVP - Account Manager (2017)
- Marketing/Sales of the Year (2005)
- Multiple Employee of the Month Awards
Certification
- Sandler Sales Certified
- MAP Business Training
- Sales & Marketing Training
Tools And Expertise
- Salesforce Lightning (pipeline tracking, forecasting, opportunity management, reporting dashboards)
- CRM & Sales Analytics
- Pipeline Management
- Revenue Expansion Strategy
- Account Retention
- Executive Business Reviews
- Contract Negotiation
- Sandler Selling System
- Cross-Functional Leadership
- SEO & Backlinking
- Microsoft Office Suite
Core Impact
- Drove 30%+ revenue growth across key accounts through strategic expansion planning
- Achieved 100-200% of quota for five consecutive years
- Managed 700+ high-value accounts generating multi-million-dollar recurring revenue
- Reduced churn exposure through proactive retention strategies
- Increased revenue per account via structured upsell conversations
- Mentored peers improving ramp time and overall sales effectiveness
Timeline
Account Manager
Foodja
04.2025 - Current
Sr. Account Manager
Grubhub
10.2015 - 03.2025
Restaurants on the Run
01.2003 - 01.2014
Some College (No Degree) -
Irvine Valley College