Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Johnson

Mesa

Summary

Dynamic sales associate with proven ability to build rapport and drive sales. Expertise in customer service, relationship building, and effective communication.

Overview

23
23
years of professional experience

Work History

Sales Associate

Penske Automotive Group
Chandler, AZ
02.2005 - Current
  • Delivered exceptional customer service, enhancing client satisfaction and loyalty.
  • Developed product knowledge to effectively communicate features and benefits to customers.
  • Assisted in merchandising efforts, optimizing displays to drive sales engagement.
  • Trained new associates on sales techniques and company policies, fostering team performance.
  • Resolved customer complaints efficiently, maintaining positive relationships and brand reputation.
  • Built relationships with customers to encourage repeat business.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Sales Associate

Larry Miller Group
Scottsdale, AZ
12.2003 - 01.2005
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Education

Bachelor of Science - Accounting

Golden Gate University
Sacramento, CA
05-1997

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Relationship building
  • Sales expertise
  • Building rapport
  • Relationship selling

Timeline

Sales Associate

Penske Automotive Group
02.2005 - Current

Sales Associate

Larry Miller Group
12.2003 - 01.2005

Bachelor of Science - Accounting

Golden Gate University
Michael Johnson