Michael Lopez
Phoenix
Summary
Dynamic professional with a proven track record at JPMorgan Chase Bank, excelling in client relationship management and team collaboration. Leveraged problem-solving skills to enhance service delivery, achieving execution excellence. Demonstrated attention to detail in quality assurance practices, driving optimal business outcomes. Successfully managed escalations, ensuring a white-glove experience for premier clients.
Overview
9
9
years of professional experience
Work History
Business Operations Associate
JPMorgan Chase Bank
Tempe
01.2025 - Current
- Fulfilled JPMorgan Access and Connect service requests for Middle Market commercial banking clients.
- Conducted quality assurance and quality control (QA/QC) reviews to ensure accuracy and compliance with internal standards.
- Coordinated the distribution and activation of soft and hard security tokens for client access.
- Added demand deposit accounts (DDAs) to new and existing investment accounts in accordance with policy and procedures.
- Collaborated cross-functionally with internal teams to support timely execution and positive client outcomes.
Client Service Analyst | Merchant Services
JPMorgan Chase
Tempe
10.2022 - 12.2025
- Delivered exemplary service to fifteen premier payment processing clients, ensuring a white-glove experience.
- Proactively addressed and resolved issues at their root cause, mitigating future inconveniences, and proposed preventative action plans.
- Demonstrated a Relationship Manager mentality in professional communication with CFOs, VPs, and Business Owners through various communication channels such as Zoom, phone, and email.
- Fostered internal collaboration across departments to drive optimal business outcomes.
- Directly managed escalations and urgent requests from Partner Relationship Managers.
Account Specialist II US & CAN | Merchant Services
JPMorgan Chase Bank
Tempe
06.2021 - 10.2022
- Researched discrepancies with merchant’s transaction history and deposits.
- Answered questions regarding fees and funding scenarios.
- Provided technical/troubleshooting support for credit card machines.
- Processed and submitted replacements for faulty hardware.
Personal Trainer
L.A Fitness
Phoenix
03.2019 - 05.2021
- Provided solutions to questions regarding overall fitness and nutrition.
- Delivered customized 30-minute workout sessions meticulously tailored to meet the unique requirements of our clients.
- Met training session quota on a weekly and monthly basis.
- NASM Certified Personal Trainer
Customer Service Representative
LA Fitness
Phoenix
02.2017 - 03.2019
- Greeted incoming club members and guests with a professional approach and provided quality service.
- Made outbound calls to club members in hopes of renewing their 1-year memberships.
- Received in-bound calls to answer questions and updated banking information on file for club members.
Education
MBA -
Southern New Hampshire University
06-2026
Bachelor of Science - Business Analysis & Management
Bellevue University
Skills
- Client relationship management
- Team collaboration
- Microsoft Office proficiency
- Problem solving
- Multitasking skills
- Quality assurance practices
- Attention to detail
- Execution excellence
Projects
- Marriott Hotels DDA changes (100+ properties)
- Performed compliant credit card terminal re-terming aligned with 2024 regulatory standards.
Awards
- Quarterly recognition from Partner RM’s.
- Most cases completed for the year 2023 and 2024.
Timeline
Business Operations Associate
JPMorgan Chase Bank
01.2025 - Current
Client Service Analyst | Merchant Services
JPMorgan Chase
10.2022 - 12.2025
Account Specialist II US & CAN | Merchant Services
JPMorgan Chase Bank
06.2021 - 10.2022
Personal Trainer
L.A Fitness
03.2019 - 05.2021
Customer Service Representative
LA Fitness
02.2017 - 03.2019
MBA -
Southern New Hampshire University
Bachelor of Science - Business Analysis & Management
Bellevue University