Michael Madden
Buckeye
Summary
Dedicated professional with extensive experience in individualized care planning and crisis management. Proven ability to foster client relationships and promote growth through effective communication and teamwork.
Overview
31
31
years of professional experience
4
4
Certifications
Work History
Dasher
Dasher
Buckeye
09.2025 - Current
- Delivered food to customers in a timely manner.
- Navigated routes efficiently using GPS technology.
- Communicated with customers to confirm delivery details.
- Managed multiple deliveries while maintaining high service standards.
Specialized Foster Parent
AZ Department of child safety
Buckeye
02.2007 - Current
- Provided nurturing environment for children with diverse needs.
- Collaborated with social workers to develop individualized care plans.
- Facilitated daily routines and activities to promote stability and growth.
- Communicated effectively with children to build trust and rapport.
Ramp Agent
America west Airlines
El Paso
05.2006 - 01.2007
- Loaded and unloaded baggage from aircraft in compliance with safety protocols.
- Operated ground support equipment to facilitate efficient aircraft servicing.
- Communicated with flight crews to ensure timely departures and arrivals.
- Conducted inspections of ramp areas for hazards and safety violations.
- Assisted passengers with needs during boarding and deplaning processes.
- Managed cargo handling procedures to ensure secure transportation of goods.
- Coordinated with team members to streamline ramp operations effectively.
- Maintained cleanliness and organization of ramp area for operational efficiency.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Collected, sorted and checked baggage tags against flight lists.
- Operated equipment to support on-ground operations in between flights.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Connected electrical power units and service hoses to aircraft.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Assisted passengers with special needs or requests regarding their baggage.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Assisted in de-icing aircraft and removing snow or debris from operational areas.
- Worked in various weather conditions to ensure continuous airport operations.
- Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
- Adhered to strict timelines for the turnaround of flights.
- Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Loaded and unloaded baggage from aircraft in a timely manner.
- Operated ground support equipment to assist aircraft movements.
- Coordinated with flight crews for efficient boarding and deboarding procedures.
- Conducted safety checks on equipment and work areas before shifts.
- Communicated with team members to ensure smooth operations during peak times.
- Assisted in training new ramp agents on standard operating procedures.
- Monitored weather conditions to adjust ground operations as needed.
- Maintained accurate records of baggage handling and equipment usage.
Driver
Park N Fly
Houston
07.2001 - 02.2005
- Safely transported customers to and from airport terminals.
- Managed vehicle inspections and preventive maintenance routines.
- Assisted passengers with luggage handling and boarding procedures.
- Maintained clear communication with dispatch regarding traffic updates.
- Provided excellent customer service during all interactions with clients.
- Ensured compliance with safety regulations throughout all driving activities.
- Trained new drivers on company policies and operational procedures.
- Monitored vehicle performance to identify potential issues early on.
- Delivered goods and services to customers on time and in excellent condition.
- Picked up clients from specific locations to transport and drop off at destinations.
Ramp Agent
Continental Airlines
Los Angeles
05.1996 - 06.2001
- Loaded and unloaded baggage from aircraft in compliance with safety protocols.
- Operated ground support equipment to facilitate efficient aircraft servicing.
- Communicated with flight crews to ensure timely departures and arrivals.
- Conducted inspections of ramp areas for hazards and safety violations.
- Assisted passengers with needs during boarding and deplaning processes.
- Managed cargo handling procedures to ensure secure transportation of goods.
- Coordinated with team members to streamline ramp operations effectively.
- Maintained cleanliness and organization of ramp area for operational efficiency.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Collected, sorted and checked baggage tags against flight lists.
- Operated equipment to support on-ground operations in between flights.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Connected electrical power units and service hoses to aircraft.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Monitored weather conditions regularly in order to adjust operations accordingly when needed.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Prepared detailed reports summarizing activities performed during shift.
- Maintained accurate records of all GSE used throughout shift.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Assisted passengers with special needs or requests regarding their baggage.
- Participated in regular safety drills and training sessions.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Assisted in de-icing aircraft and removing snow or debris from operational areas.
- Worked in various weather conditions to ensure continuous airport operations.
- Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
- Adhered to strict timelines for the turnaround of flights.
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
- Collaborated with customs and security personnel to facilitate smooth cargo inspections.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Used scanners to track parcel information, condition or receipt.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
Cargo Handler
US Airways
Los Angeles
06.1995 - 05.1996
- Loaded and unloaded cargo from aircraft and trucks efficiently.
- Inspected cargo for damage and ensured proper labeling.
- Operated ground support equipment to transport luggage and freight.
- Collaborated with team members to coordinate cargo handling operations.
- Maintained cleanliness of work area and equipment for safety compliance.
- Followed safety protocols to minimize risks during cargo operations.
- Communicated with dispatchers regarding load schedules and requirements.
- Loaded and unloaded cargo from trucks, containers and warehouses.
- Assisted in training new staff on cargo handling procedures and equipment use.
- Managed warehouse space efficiently by organizing stored goods in designated areas.
- Weighed cargo items on scales to determine size limits for transport vehicles.
- Assisted with unloading hazardous materials using proper safety techniques.
- Monitored temperature-controlled storage units when necessary.
- Attended training sessions related to hazardous material handling procedures.
- Maintained 100% success rate in correct handling and processing of explosives and other special cargo.
- Ensured safety protocols were followed during the loading process.
- Reported any discrepancies between shipping documents and actual cargo loads.
- Maintained accurate records of incoming and outgoing shipments.
- Wrapped parcels securely with plastic wrap or shrink wrap before shipment.
- Monitored cargo handling for safety, processing palletizing and loading special cargo and explosives for onward movement.
- Utilized hand tools such as dollies, carts and pallet jacks for smaller packages.
- Followed company guidelines regarding labeling requirements for each shipment.
- Organized pallets of cargo in an orderly fashion for easy retrieval.
- Liaised with customers regarding delivery times, pickup locations and payment methods.
- Transported cargo by truck to various destinations in a timely manner.
- Inspected hazardous cargo, chemicals, weaponry and accompanying documentation.
- Kept work area clean at all times by disposing of waste materials properly.
- Inspected freight for damages or missing items prior to loading.
- Assembled wooden crates and boxes to package fragile items safely.
- Maintained safe materials transfer procedures and storage of mission capable parts or other sensitive and highly visible cargo.
- Secured cargo and mail on pallets to meet various aircraft configurations.
- Prepared documentation such as manifests, bills of lading, invoices and labels.
- Retrieved stored items and traced lost shipments, when necessary.
- Installed protective bracing, padding, and strapping to prevent shifting and damage to items during transport.
- Operated forklift, hoist, crane and other equipment to move large packages.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
- Implemented strategic shipping policies to achieve long and short-term sales targets.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Tagged and wrote identifying information on containers, boxes and cargo.
Education
Associate Degree - Business Administration And Management
University of Houston
Houston, TX09-1996
High School Diploma -
Leuzinger High School
Lawndale, CA06-1992
Skills
- Individualized care planning
- Child development support
- Crisis management
- Behavioral assessment
- Documentation accuracy
- Client relationship management
- Community resource coordination
- Regulatory compliance
- Logistics coordination
- Customer service
- Effective communication
- Trust building
- Problem solving
- Team collaboration
- Conflict resolution
- Safety planning
- Patience and tact
- Educational support
- Self-care awareness
- Positive reinforcement
- Multicultural sensitivity
- Life skills teaching
- Activity planning
- Boundaries setting
- First aid and CPR
- Nutrition planning
- Child welfare advocate
- Child development
- Transportation coordination
- Grief counseling
- Family planning counselor
- Childhood Trauma Management
- Family services
- Service planning
- Trauma-informed care
- Therapeutic intervention
- Disabilities Support
- Analytical thinking
- Problem-solving aptitude
- Special education
- Clinical documentation
- Family therapy
- Family support
- Behavioral specialist
- Team building
- Foster care youth
- Suicide risk assessment
- Decision-making
Certification
Certified in foster care, Cargo Forklift
Languages
English
Full Professional
Accomplishments
Best quiet student in class team player lot of positive ideas
Affiliations
40-yard dash 4.3 seconds
Timeline
Dasher
Dasher
09.2025 - Current
Specialized Foster Parent
AZ Department of child safety
02.2007 - Current
Ramp Agent
America west Airlines
05.2006 - 01.2007
Driver
Park N Fly
07.2001 - 02.2005
Ramp Agent
Continental Airlines
05.1996 - 06.2001
Cargo Handler
US Airways
06.1995 - 05.1996
Associate Degree - Business Administration And Management
University of Houston
High School Diploma -
Leuzinger High School