Michael Marzullo
Maricopa
Summary
Dedicated professional with strong relationship-building and time management skills in high-pressure restaurant settings. Demonstrated ability to manage tables of varying sizes while delivering exceptional service. Committed to enhancing customer satisfaction and fostering long-term loyalty.
Overview
5
5
years of professional experience
Work History
Restaurant Food Server
Caesars Entertainment
Maricopa
07.2024 - Current
- Ensured prompt delivery of food and beverages to maximize guest satisfaction.
- Trained new servers on menu items and service standards to uphold quality.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to facilitate timely meal preparation.
- Resolved guest inquiries and minor issues with efficiency and courtesy.
Cook/Cashier
Caesars Entertainment
Maricopa
05.2023 - 07.2024
- Executed meal service during peak hours by collaborating effectively with team members.
- Coordinated kitchen orders to ensure timely food delivery based on cook and delivery times.
- Memorized menu items and ingredients to assist customers in selecting suitable options.
- Processed customer transactions accurately using point-of-sale systems.
- Handled cash, credit, and debit transactions while enforcing compliance with policies.
- Followed safe food handling, storage, and service procedures meticulously.
Frozen Yogurt Shop Worker
Michelle Harl + Bo Johnson
Maricopa
08.2021 - 05.2023
- Maintained cleanliness of the service area, equipment, and dining space throughout shifts.
- Stocked ingredients and supplies to ensure availability during peak service times.
- Handled cash register transactions and processed payments accurately for customer orders.
- Engaged with customers to create a welcoming environment and enhance their experience.
- Resolved customer complaints promptly and professionally.
Pizza Cook
Rosatis
Maricopa
12.2020 - 08.2021
- Streamlined kitchen workflow during peak hours through effective team collaboration.
- Prepared pizza dough and managed ingredient inventory for daily operations.
- Ensured precise adherence to recipes for consistent pizza quality.
- Maintained organized workstations to enhance efficiency in meal preparation.
- Responded promptly to customer inquiries regarding menu items and special requests.
Education
High School Diploma -
Central Arizona College
Coolidge, AZ05-2023
Skills
- Customer engagement
- Service standards
- Cash handling
- Team collaboration
- Effective communication
- Problem solving
- Adaptability
References
References available upon request.
Timeline
Restaurant Food Server
Caesars Entertainment
07.2024 - Current
Cook/Cashier
Caesars Entertainment
05.2023 - 07.2024
Frozen Yogurt Shop Worker
Michelle Harl + Bo Johnson
08.2021 - 05.2023
Pizza Cook
Rosatis
12.2020 - 08.2021
High School Diploma -
Central Arizona College
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