Michael Montijo
Mesa
Summary
Motivated and dependable customer service professional with extensive experience in hospitality, retail, call center operations, collections, and client-facing roles. Known for strong communication, account support, problem-solving, and the ability to build positive relationships with customers in fast-paced environments. Seeking a long-term customer service opportunity with SRP where I can contribute experience in customer inquiries, billing support, collections, account research, cash handling, conflict resolution, and electronic communication.
Overview
14
14
years of professional experience
Work History
Meat Department Clerk
Fry's Food Stores / Kroger
Mesa
2025.07 - Current
- Assisted customers with product inquiries, special requests, and complaint resolution to enhance service experience in meat department
- Maintained accurate pricing, labeling, and inventory procedures to ensure compliance and promote customer trust
- Supported daily operations by ensuring cleanliness and organization while adhering to food safety standards
- Coordinate with team members and other departments to resolve customer concerns and fulfill requests
Audio Engineer / Multimedia Production Specialist
Tribe Ave Studios
Mesa
2021.08 - Current
- Coordinated client bookings, schedules, payments, and account information to ensure seamless service delivery
- Communicate with clients by phone, email, messaging, and in person
- Maintain organized records, invoices, and customer files
- Resolved scheduling conflicts and customer concerns to maintain client satisfaction and uphold service standards
Bartender
Lustre Rooftop Bar
Phoenix
2018.08 - 2020.03
- Provided exceptional customer service in fast-paced environment
- Addressed and resolved customer concerns with professionalism
- Managed cash transactions and balanced registers accurately
- Maintained cleanliness, restocking, and service standards
Server
Native Bar and Grill
Mesa
2015.03 - 2016.01
- Provided friendly, timely service to enhance customer dining experience in fast-paced restaurant
- Addressed customer questions, concerns, and special requests to ensure satisfaction and loyalty
- Handled POS transactions and coordinated table service while ensuring smooth shift operations
Customer Service Representative
Safety Services
Mesa
2012.01 - 2015.02
- Investigated and resolved customer complaints, billing questions, and account discrepancies, enhancing overall customer experience
- Managed inbound and outbound calls for customer service, billing, collections, and account support to ensure customer satisfaction
- Facilitated payment arrangements and account changes to support customer needs and maintain account accuracy
- Maintained accurate customer records, data entry, and electronic documentation
Skills
- Customer service and support
- In-person communication
- Phone and written communication
- Complaint resolution
- Billing and collections
- Payment processing
- Cash handling and balancing
- POS systems management
- Data entry and account research
- Call center operations
- Problem solving
- Organizational skills
- Dependability
- Team collaboration
References
Available upon request.
Timeline
Meat Department Clerk
Fry's Food Stores / Kroger
2025.07 - Current
Audio Engineer / Multimedia Production Specialist
Tribe Ave Studios
2021.08 - Current
Bartender
Lustre Rooftop Bar
2018.08 - 2020.03
Server
Native Bar and Grill
2015.03 - 2016.01
Customer Service Representative
Safety Services
2012.01 - 2015.02