Michael Munguia
Gilbert
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager/Kitchen Manager
Benihana
Chandler
08.2024 - Current
- Manage COGs and review AvT
- Manage Teppan/Sushi/Dish/Prep area BOH
- Review and post schedules for all BOH
- Order Food and Beverage for operations.
Associate Manager
Cracker Barrel
Gilbert
11.2021 - 08.2024
- Supervise kitchen employees and organize food orders.
- Monitor inventory levels and perform weekly inventory assessments
- Store all food products in compliance with health and safety regulations.
- Oversee and manage 80+ FOH and BOH staff members.
General Manager
Smashburger
Gilbert
05.2020 - 11.2021
- Direct daily operations, including opening/closing, maintaining cleanliness, and ensuring high service standards.
- Manage budgets, payroll, and cost controls for food and labor to maximize profitability.
- Recruit, train, mentor, schedule, and discipline staff members.
Culinary Manager
Mimi's Cafe
Scottsdale
11.2017 - 01.2020
- Hire and train kitchen staff in specific stations, and cross-train as necessary
- Create schedules for kitchen staff to ensure there are always enough workers to meet the demand, particularly for the lunch rush
- Maintain inventory levels and conduct full weekly inventory
- Schedule and oversee necessary maintenance and repairs on kitchen appliances
- Assist the Restaurant Manager with menu changes and adjustments based on seasonal availability
- Respond personally to guest questions and complaints
General Manager
Mimi's Cafe
Scottsdale
07.2018 - 01.2019
- Set operating goals and objectives
- Assess staffing requirements and recruit staff when needed
- Train and coach staff
- Prepare and implement standard operating procedures
- Manage staff performance in accordance with established standards and procedures
- Ensure staff know and adhere to established codes of practice
- Organize and monitor staff schedules
- Maintain employee records
Server/Bartender
Mimi's Cafe
Scottsdale
01.2011 - 06.2017
Education
Some College (No Degree) - Hospitality
Arizona Western College
Yuma, AZSkills
- Customer service problem-solving
- Busser
- Cash handling
- Interviewing
- Cooking
- Pricing
- Food Preparation
- Forecasting
- HR sourcing
- Host/Hostess
- POS
- Culinary Experience
- Bartending
- Serving Experience
- Banquet Experience
- Retail sales
- ATS
- Staffing management
- Recruiting
- Hospitality
- Shift management
- Staff scheduling
- Cost control
- Staff training
- Customer service
- Sales
- Retail Sales
- Serving
- Team management
- Meat Cutting
- Kitchen Management Experience
- Food safety management
- Customer relationship building
- Food Production
- Sales analysis
- Operations management
Certification
- Food Handler Certification
- ServSafe Manager
Timeline
Assistant Manager/Kitchen Manager
Benihana
08.2024 - Current
Associate Manager
Cracker Barrel
11.2021 - 08.2024
General Manager
Smashburger
05.2020 - 11.2021
General Manager
Mimi's Cafe
07.2018 - 01.2019
Culinary Manager
Mimi's Cafe
11.2017 - 01.2020
Server/Bartender
Mimi's Cafe
01.2011 - 06.2017
Some College (No Degree) - Hospitality
Arizona Western College